Overview
Work History
Education
Certification
Timeline
Generic

Myrlande Laine

Lynn,MA

Overview

19
19
years of professional experience
1
1
Certification

Work History

Occasional Use Event Manager

GTT Americas LLC
03.2021 - 02.2025
  • Led high-visibility live broadcast projects (e.g., Tokyo Olympics, US Open) with monthly recurring revenue (MRR) exceeding $300K
  • Managed full project lifecycle, including project planning, timeline development, resource coordination, and deliverable execution, ensuring SOW compliance
  • Served as project liaison across booking, engineering, operations, and support teams—maintaining alignment on expectations, deliverables, and change management
  • Created technical handoff documentation for support teams to ensure seamless transition to operational maintenance
  • Oversaw integration of ad-hoc bookings with existing projects and infrastructure while managing shifting priorities
  • Coordinated inventory tracking, procurement, and logistics for media assets supporting time-sensitive broadcast events
  • Provided status updates to internal stakeholders and facilitated client-facing communications

Network Operations Engineer – Tier 2

GTT Americas LLC
01.2017 - 03.2021
  • Monitored and supported live network operations for events including ATP, WTA, NCAA Tournament—ensuring >99% uptime across SONET Layer 1 and multimedia networks
  • Resolved escalated technical incidents through real-time troubleshooting, acting as liaison between operations and engineering
  • Authored documentation including root cause analyses, audits, and SLA performance reports used to optimize support practices
  • Led training sessions for Tier 1 technicians on incident resolution protocols and systems navigation

Network Operations Technician – Tier 1

Hibernia Networks (Acquired by GTT Americas LLC)
02.2015 - 01.2017
  • Provided live event system support, remote diagnostics, and configuration assistance during high-priority client engagements
  • Troubleshot alarms and alerts, identified root issues, and collaborated with partners to restore service within SLA timeframes
  • Handled pre-event testing and verified system readiness; consistently met team benchmarks for issue resolution and client communication
  • Promoted to Tier 2 based on strong technical performance and leadership

Operations Technical Specialist

Comcast Spotlight
06.2006 - 07.2014
  • Consolidated regionally fragmented workflows into unified SOPs, streamlining national operations
  • Troubleshot insertion and playback issues across SeaChange and Arris platforms, ensuring delivery integrity for high-value ad campaigns
  • Investigated customer-reported playback issues, ensuring correct billing or credits and immediate resolution
  • Managed ad scheduling, verification, and QC for DMA markets including Michigan, Indiana, Chicago, Twin Cities, and New England
  • Trained team members on process verification and technical troubleshooting

Traffic Coordinator

Comcast Spotlight
12.2005 - 06.2006
  • Processed ad schedules and coordinated commercial instructions with agencies and vendors
  • Proofed and finalized daily traffic logs to meet contractual and broadcast timing requirements
  • Resolved discrepancies to ensure on-air accuracy and smooth daily broadcast execution

Education

Bachelor of Arts - English

University of Massachusetts, Amherst
Amherst, MA

Bachelor of Arts - Communications

University of Massachusetts, Amherst
Amherst, MA

Certification

Certifications & Professional Development

  • Google Project Management Certificate (Coursera)
    Foundations of Project Management
    Project Initiation
    Project Planning
  • Fortinet Network Security Expert Level 1: Certified Associate
  • Asana Foundations Skill Badge
  • Asana AI for Work Skill Badge

Currently Studying:

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+

Timeline

Occasional Use Event Manager

GTT Americas LLC
03.2021 - 02.2025

Network Operations Engineer – Tier 2

GTT Americas LLC
01.2017 - 03.2021

Network Operations Technician – Tier 1

Hibernia Networks (Acquired by GTT Americas LLC)
02.2015 - 01.2017

Operations Technical Specialist

Comcast Spotlight
06.2006 - 07.2014

Traffic Coordinator

Comcast Spotlight
12.2005 - 06.2006

Bachelor of Arts - English

University of Massachusetts, Amherst

Bachelor of Arts - Communications

University of Massachusetts, Amherst
Myrlande Laine