Led high-visibility live broadcast projects (e.g., Tokyo Olympics, US Open) with monthly recurring revenue (MRR) exceeding $300K
Managed full project lifecycle, including project planning, timeline development, resource coordination, and deliverable execution, ensuring SOW compliance
Served as project liaison across booking, engineering, operations, and support teams—maintaining alignment on expectations, deliverables, and change management
Created technical handoff documentation for support teams to ensure seamless transition to operational maintenance
Oversaw integration of ad-hoc bookings with existing projects and infrastructure while managing shifting priorities
Coordinated inventory tracking, procurement, and logistics for media assets supporting time-sensitive broadcast events
Provided status updates to internal stakeholders and facilitated client-facing communications
Network Operations Engineer – Tier 2
GTT Americas LLC
01.2017 - 03.2021
Monitored and supported live network operations for events including ATP, WTA, NCAA Tournament—ensuring >99% uptime across SONET Layer 1 and multimedia networks
Resolved escalated technical incidents through real-time troubleshooting, acting as liaison between operations and engineering
Authored documentation including root cause analyses, audits, and SLA performance reports used to optimize support practices
Led training sessions for Tier 1 technicians on incident resolution protocols and systems navigation
Network Operations Technician – Tier 1
Hibernia Networks (Acquired by GTT Americas LLC)
02.2015 - 01.2017
Provided live event system support, remote diagnostics, and configuration assistance during high-priority client engagements
Troubleshot alarms and alerts, identified root issues, and collaborated with partners to restore service within SLA timeframes
Handled pre-event testing and verified system readiness; consistently met team benchmarks for issue resolution and client communication
Promoted to Tier 2 based on strong technical performance and leadership
Operations Technical Specialist
Comcast Spotlight
06.2006 - 07.2014
Consolidated regionally fragmented workflows into unified SOPs, streamlining national operations
Troubleshot insertion and playback issues across SeaChange and Arris platforms, ensuring delivery integrity for high-value ad campaigns
Investigated customer-reported playback issues, ensuring correct billing or credits and immediate resolution
Managed ad scheduling, verification, and QC for DMA markets including Michigan, Indiana, Chicago, Twin Cities, and New England
Trained team members on process verification and technical troubleshooting
Traffic Coordinator
Comcast Spotlight
12.2005 - 06.2006
Processed ad schedules and coordinated commercial instructions with agencies and vendors
Proofed and finalized daily traffic logs to meet contractual and broadcast timing requirements
Resolved discrepancies to ensure on-air accuracy and smooth daily broadcast execution
Education
Bachelor of Arts - English
University of Massachusetts, Amherst
Amherst, MA
Bachelor of Arts - Communications
University of Massachusetts, Amherst
Amherst, MA
Certification
Certifications & Professional Development
Google Project Management Certificate (Coursera)
Foundations of Project Management
Project Initiation
Project Planning
Customer Service Representative at GTT, LLC-Abbott Labs/Acelis Connected HealthCustomer Service Representative at GTT, LLC-Abbott Labs/Acelis Connected Health
Customer Service Representative at GTT, LLC-Abbott Labs/Acelis Connected HealthCustomer Service Representative at GTT, LLC-Abbott Labs/Acelis Connected Health