Myrna Birk
Houston,TX
Summary
Hardworking and self motivated to the assigned job. Able to thrive under pressure and assist numerous customers with skill and efficiency. Punctual, Honest, Organized, energetic, dependable with a positive attitude.
I am currently working at Max's Restaurant as a Host/Cashier/Server (Full Time). This is my 3rd year since it's doors opened. I have been recognized by Max's ownership and Corporation for my hard work.
I worked at Skeeters/Sugarland Space Cowboy for 5 years (Part time) as a Customer Service for 1 year and Ticket Taker for 4 years.
I worked in the Banking Industry for 20 years starting as a Teller and worked all the way up to Service Head, Branch Cashier and Assistant Manager.
Overview
31
31
years of professional experience
Work History
Cashier/Host
Max's Restaurant Houston
Houston, TX
03.2021 - Current
- Greeted all customers warmly upon arrival and thanked them for choosing us to dined with on their way out.
- Taking To Go orders by phone and on line orders.
- Assisted customers to their assigned or desired seats.
- Took reservations by phone and walked in.
- Balanced daily transactions on a computerized point-of-sale system.
- Checking all servers check-outs with/without cash payments at the end of day and endorsed to the office.
- Performed as a Server occasionally.
- Delivered high level of customer service.
- Built and maintained productive relationships with employees.
- Always engaged to customers and checked how they're doing is a good rapport.
Customer Service and Ticket Taker
Skeeters/Sugarland Space Cowboys
Sugar Land, TX
01.2018 - 06.2023
- Assisted with wristband distribution and answering queries (Region Bank Club).
- Escorting patrons to Suites rooms.
- Ticket Scanning (Main Gate and Picnic Plaza Gate).
- Assisting patrons pulling out tickets from their phones.
- Assisting patrons going to Ticket Office/Will Call.
- Greeter
- Performed as Alcohol security.
Service Head, Branch Cashier, Asst. Manager
Philippine Veterans Bank
Quezon City, Philippines, Other
01.1993 - 02.2013
- Opening and Closing the Bank.
- Supervised Cash Operation and Accounting Department.
- Maintained confidentiality of bank records and client information.
- Performed transactional, operational, bank procedures and products.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Balanced and reconciled daily transactions and prepared reports for management review.
- Committed in excellent service to the clientele.
Education
Bachelor of Arts - Major in English
University of The East
Manila, Phil.10-1990
University of The East
Manila, Phil.Skills
- Time Management Skills
- Self-Motivated
- Dependable and Responsible
- Flexible and Adaptable
- Teamwork
- Cash Handling
- Communications
- Record Maintenance
- Customer Relations
- Organized
- Multitasking
- Positive Attitude
- Cooking
Timeline
Cashier/Host
Max's Restaurant Houston
03.2021 - Current
Customer Service and Ticket Taker
Skeeters/Sugarland Space Cowboys
01.2018 - 06.2023
Service Head, Branch Cashier, Asst. Manager
Philippine Veterans Bank
01.1993 - 02.2013
Bachelor of Arts - Major in English
University of The East
University of The East
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