Myrna Castro
Saint Cloud,FL
Summary
Dynamic and results-driven professional with a strong work ethic and integrity, Proven track record in enhancing customer service excellence and cash handling. Skilled in merchandise restocking and fostering positive customer relations, consistently optimizing sales performance and team productivity in fast-paced environments.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
16
16
years of professional experience
Work History
Cashier
Orlando Health Winnie Palmer Hospital
Orlando,fl
03.2023 - Current
- Processed cash transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with inquiries, enhancing service satisfaction.
- Collaborated with team members to optimize workflow during peak hours.
- Restocking from the hospital cafeteria.
Associate
Amazon Warehouse MCO5
Davenport, FL
09.2021 - 11.2022
- Operated material handling equipment to ensure efficient product movement within warehouse environment.
- Managed inventory accuracy through regular audits and systematic tracking of stock levels.
- Collaborated with team members to maintain optimal productivity during peak periods.
- Implemented safety protocols to minimize workplace hazards and enhance operational compliance.
- Scanning labels
- Trained new associates on standard operating procedures and best practices for efficiency to ensure products are shipped to the right destination.
- Stacking mechandise on a pallet.
Cashier/Customer Service Cashier
Unidos Supermarket
Kissimmee, FL
09.2019 - 03.2020
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selection to enhance satisfaction.
- Maintained accurate cash drawer, ensuring consistency and accountability.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
Store Manager
RE-Vitalife Vitamin & Supplements
01.2019 - 03.2020
- Led daily store operations to enhance customer service and optimize sales performance.
- Trained and mentored staff to ensure adherence to company policies and service standards.
- Implemented inventory management systems to improve stock accuracy and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Front sales Representative.
- Operated cash register and execute customer transaction efficiently.
- Developed staff schedules to align workforce with peak shopping hours and operational needs.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Store Manager
Vita Natura PR
Kissimmee, FL
12.2015 - 04.2018
- Conducted regular performance evaluations to foster employee development and engagement.
- Oversees and provides leadership to the daily operation and is the first point of contact for Team Members, guests, and interdepartmental partners. Monitors the operation to ensure guest and Team Member safety, positive guest interactions, park cleanliness, and proper usage of equipment & chemicals. Accountable for daily labor budgets, show quality, regulatory compliance, and development in assigned area.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Led daily store operations to enhance customer service and optimize sales performance.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Store Manager
Jewelry Pawn Shop
Clermont, FL
01.2010 - 10.2015
- Enhanced visual merchandising displays to attract customers and promote seasonal promotions.
- Collaborated with corporate team on strategic initiatives to drive store profitability and growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Education
High School Diploma -
Dr.Jose M. Lazaro
Carolina,PR05-1989
Skills
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Cash register operation
- Payment processing
- Merchandise restocking
- Cash handling and management
Timeline
Cashier
Orlando Health Winnie Palmer Hospital
03.2023 - Current
Associate
Amazon Warehouse MCO5
09.2021 - 11.2022
Cashier/Customer Service Cashier
Unidos Supermarket
09.2019 - 03.2020
Store Manager
RE-Vitalife Vitamin & Supplements
01.2019 - 03.2020
Store Manager
Vita Natura PR
12.2015 - 04.2018
Store Manager
Jewelry Pawn Shop
01.2010 - 10.2015
High School Diploma -
Dr.Jose M. Lazaro