Myrna Edmead
Hospitality Manager
North Miami,FL
Summary
Dedicated and detail-oriented Hospitality Manager offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations. Dedicated to applying training, monitoring, and morale-building leadership to enhance employee engagement and boost performance. Enthusiastic Housekeeping Supervisor offering 18 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Manager
Sunseeker Resorts
Charlotte Harbor, Florida
10.2023 - Current
- Oversee and manage daily housekeeping operation for the Resort 274 VIP rooms, ensuring high standards of cleanliness and guest satisfaction
- Develop and implement cleaning procedures, schedules, and checklist to maintain a clean and organized environment
- Recruit, train, and supervise the housekeeping staff, fostering a positive work environment and ensuring adherence to company policies and standards
- Conduct regular inspections of guest rooms to ensure compliance with cleanliness and safety standards
- Collaborate with other departments such as front desk, maintenance, and F&B to ensure seamless operations and exceptional guest experiences.
Assistant Director of Housekeeping
Davidson Hospitality Group
Sunny Isles, Florida
06.2021 - 10.2023
- Assisted the Director of housekeeping in overseeing daily housekeeping operations, including room cleaning, laundry, and public area maintenance
- Trained and mentored all new personnel to maximize quality of service and performance
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Worked with front desk to respond promptly to all guest requests
- Evaluated employee performance and developed improvement plans
- Completed schedules, shift reports and other business documentation.
Front Office Manager
Newport Beachside Hotel & Resort
05.2018 - 06.2021
- Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels
- Managed all scheduling and payroll for a team of Fifteen + staff in busy hotel office
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Managed customer complaints and rectified issues to complete satisfaction
- Input customer data using Opera software and made immediate updates to reflect room changes
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Pool & Beach Manager
Newport Beachside Hotel & Resort
08.2005 - 05.2018
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability
- Coordinated regular preventive and predictive maintenance programs to maintain optimal equipment functionality
- Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on the company’s web-based collections system
- Implemented new processes and procedures tactfully and passionately
- Promoted positive customer service experiences by promptly resolving conflicts
- Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
Education
Hospitality & Tourism Management, Training -
Florida Atlantic University
01.2020
Hospitality and Tourism Management, The customer and You program -
Florida International University
01.2007
Lic. En Derecho -
Universidad Tecnologica De Santiago
10.1996
Skills
- Adaptability
- Leadership
- Problem-solving
- Communication
- Inter-department collaboration
- Staff Retention
- Customer Service
- Cultural sensitivity and diversity awareness
- Quality control
Certification
Notary Public Commission, National Notary Association, 04/2024, 04/2028
Technology Proficiency
Derecho>Microsoft
HotSos
Opera
Nuvola
Maestro
UKG
ADP
Languages
- Spanish, Native or Bilingual
- English, Full Professional
Accomplishments
- Leader of the year, Newport beachside Hotel & Resort, 2021
Acknowledged for exemplary leadership resulting in a 100% increase in staff retention, alongside notable improvements in cleanliness standards and guest satisfaction score.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Assistant Housekeeping Manager
Sunseeker Resorts
10.2023 - Current
Assistant Director of Housekeeping
Davidson Hospitality Group
06.2021 - 10.2023
Front Office Manager
Newport Beachside Hotel & Resort
05.2018 - 06.2021
Pool & Beach Manager
Newport Beachside Hotel & Resort
08.2005 - 05.2018
Hospitality & Tourism Management, Training -
Florida Atlantic University
Hospitality and Tourism Management, The customer and You program -
Florida International University
Lic. En Derecho -
Universidad Tecnologica De Santiago
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