Shravan Venkat Prem
Woodcliff Lake,USA
Summary
Highly-qualified Housekeeping Supervisor offering 2 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest and organizational needs. An avid learner that is constantly looking for something new to learn and improve the overall quality experience
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Manager
Hilton Woodcliff Lake
04.2023 - Current
- Responsible for the overall upkeep of the hotel
- Won the BEST EMPLOYEE of the month TWICE
- I also got the PYRAMID BADGE OF EXCELLENCE. (My hotel is manged by Pyramid Management Group)
- Received numerous recommendation letters and excellence certificates
- As an assistant manager, I brought in a lot of operational changes that helped get an order and also increased the productivity and scores of our department
- During the Hilton QA Audit, in the absence of my executive housekeeper, we got a record breaking housekeeping cleanliness score of 95.8%. THE HIGHEST SCORE MY HOTEL HAS EVER GOT
- I brought in new SOPs for better logging of things and for maintaining a streamlined record for everything
- Implemented SOPs for better front office-housekeeping communication
- Responsible for Hiring & Firing of staff
- Extensive knowledge on using PMS
- Responsible to reduce the number of guest issues and to constantly implement new strategies to ensure the highest service standard and departmental score
- Responsible for closely supervising and evaluating all the housekeeping staff regularly
- Job Description: Opening the day, Closing the day, supervise the overall housekeeping operations, assigning boards to all the room attendants, placing orders for linen and supplies when needed, scheduling of all the staff in my department, attend all the resume meetings, introducing of new ideas to increase productivity and work strain, incentivizing the right staff at the right time.
Head Housekeeping Supervisor
Hilton Woodcliff Lake
10.2022 - 03.2023
- I brought in and implemented new SOPs for better functioning of the department
- Maintained a high standard of cleanliness with thorough supervision of staff''s daily tasks.
- Streamlined inventory management, ensuring adequate supplies for quality service delivery.
- Was promoted as the ASSISTANT HOUSEKEEPING MANAGER within 2 months
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Housekeeping Supervisor
Sofitel L'Imperial Resort and Spa
03.2022 - 08.2022
- I was initially getting trained with the Head Supervisor for 15 days
- After a 15 day training, I was tasked to supervise rooms for a whole block
- Received numerous recommendation letters and excellence certificates
- Was also tasked to be the housekeeping coordinator for a month
- I also worked in the laundry for a month where I implemented strategies to cut laundry costs successfully
- As a block supervisor, I had the complete responsibility of assigning rooms to maids, maintaining stock in floors, thoroughly checking the room, handling guest complaints, ensuring a smooth operation and operating micros PMS to input all the necessary data.
Education
Bachelor of Hotel Management (BHM) - Front office, Service, Kitchen, and Housekeeping
Welcomgroup Graduate School of Hotel Administration (Manipal University)
Manipal, Karnataka09.2022
Skills
- Quick decision making
- Problem solving
- Conflict resolution
- Task delegation
- Record keeping
- Adaptability
- Attention to detail
- Customer Service-Focused
- Team leadership
- Quality assurance
- Policy Enforcement
- Scheduling Staff
- Guest Relations
- Continuous improvement
- Time management
- Staff Evaluations
Accomplishments
Hilton Best Employee of the Month October 2022
Hilton Best Employee of the Month April 2023
Pyramid Badge of Excellence (From Pyramid Management Company)
Hilton Certificate of Excellence
Certification
IWC level 1 Certificate
CIty & Guilds Houskeeeping Level 1 & 2
Numerous "Coursera" Certificates
Personal Information
- Place of Birth: Kerala
- Passport Number: V1743154
- Citizenship: India
- Date of Birth: 12/14/99
- Gender: Male
Skype Id
live:santyroxsanty
Hobbies and Interests
- Cycling
- Playing Cricket
- Travelling
- Wildlife
Training
Front office, F&B service, Bakery, Food production, Housekeeping, Nutrition, Marketing, Business communication, Accounts & finance, Research project: Design and Methodology, Strategic management, Hospitality Management
Languages
English
Full Professional
Hindi
Full Professional
Tamil
Native or Bilingual
Kannada
Native or Bilingual
Affiliations
- I'm an avid traveler, I have travelled to 10 states in the US within an year
- I'm also a big time gamer (Video Games)
Timeline
Assistant Housekeeping Manager
Hilton Woodcliff Lake
04.2023 - Current
Head Housekeeping Supervisor
Hilton Woodcliff Lake
10.2022 - 03.2023
Housekeeping Supervisor
Sofitel L'Imperial Resort and Spa
03.2022 - 08.2022
Bachelor of Hotel Management (BHM) - Front office, Service, Kitchen, and Housekeeping
Welcomgroup Graduate School of Hotel Administration (Manipal University)
IWC level 1 Certificate
CIty & Guilds Houskeeeping Level 1 & 2
Numerous "Coursera" Certificates
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