Myrna Mejia
Ontario,CA
Summary
Resourceful Rental Specialist known for thorough and detailed productivity and task completion. Provider of stellar customer service to customers and colleagues alike. Eager to learn and willing to adapt to the constant change in policies while fostering company culture.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Rental Specialist
Mercury Insurance Group
Brea, CA
06.2024 - Current
- Respond to high call volumes and emails from customers, body shops, and attorneys with questions regarding rental car benefits pertaining to automobile claims.
- Negotiate with body shops for assistance of customers' rental bills when delays are discovered, with the intent to minimize rental costs for the company.
- In a previous role, I assisted our legal department with transferring phone calls and emails to our in-house attorneys, along with obtaining discovery needed for upcoming court hearings and maintaining their Outlook calendars.
- In a previous role, I handled a high volume of calls for the claims department switchboard and assisted callers with resolutions to concerns regarding returned calls.
FC Associate
Amazon LLC
Chino, CA
10.2021 - Current
- In a part time role, process packages, products, and returns according to company policies and procedures.
- Hazwaste trained
- Member of AFC in 2023
- Learning Ambassador 2022
Education
Some College (No Degree) - Certificate in Human Resource Management
Southern New Hampshire University
Hooksett, NHSkills
- Adaptability and Flexibility
- Teamwork and Collaboration
- Schedule Management
- Problem-solving aptitude
- Customer Service
- Multitasking
- Written Communication
- Problem-solving abilities
- Team Collaboration
- Task Prioritization
- Excellent Communication
- Professionalism
Certification
- Currently in course to obtain a college certificate in Human Resource Management.
- Licensed to handle 2out of state claims since 2021
Languages
Spanish
Professional
Timeline
Rental Specialist
Mercury Insurance Group
06.2024 - Current
FC Associate
Amazon LLC
10.2021 - Current
Some College (No Degree) - Certificate in Human Resource Management
Southern New Hampshire University
Similar Profiles
JOHNNY HUGEEJOHNNY HUGEE
Building Security at Mercury Insurance GroupBuilding Security at Mercury Insurance Group
Ashley De La TorreAshley De La Torre
Claims Supervisor at MERCURY INSURANCE GROUPClaims Supervisor at MERCURY INSURANCE GROUP
Andrew RyfaAndrew Ryfa
Special Investigator, FCLS at Selective Insurance Group of AmericaSpecial Investigator, FCLS at Selective Insurance Group of America