Myrna Morisseau

Recruit, hire, train, and coach over twelve staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.

· Maintained employee schedules, timecards, payroll, ordering supplies and inventory.

· Maintained a professional and courteous relationship with customers, co-workers, and vendors to foster a positive work environment.

· Aided customers in making product selections and delivering friendly and prompt service to minimize customer wait time.

· Maintained the properties cleanliness, prepared for, and set monthly sales promotions, ensuring a compelling presentation to the customer.

· Worked to ensure that all store and company sales targets, operations goals and policies are met.

· Implemented and controlled store procedures and inventory.

· Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

· Enforced safety, health, and security rules.

· Accomplished multiple tasks within established time frames.

· Accomplished multiple tasks within established time frames.

· Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Manage team to accomplish daily goals while following company standards.
• Guide team through material changes and extra day to day activities.
• Follow Quality procedures and ensure process standards are met.
• Confirm old records are completed and new records are started properly.
• Work closely with engineering and maintenance to continue proper function of machinery
• Helped when needed as a leak tester using the PTI vacuum test chamber.
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.