Summary
Skills
Work History
Education
Certification
Applications
Languages
Interests
Affiliations
Accomplishments
Quote
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Myrna 'Neecy' Roney
Open To Work

Myrna 'Neecy' Roney

Addison,TX

Summary

Results-driven Senior Account Manager with General Lines Agent licensed professional over 14+ years of experience in healthcare account management. Specializing in managing large portfolios for Fortune 100 clients, I excel at building and nurturing client relationships, driving client retention and growth, and delivering data-driven strategic insights aligned to business objectives. Experienced in pipeline and territory management, I effectively identify growth opportunities, manage account portfolios at scale, and drive strategic expansion. Recognized for translating complex data into actionable strategies, I am committed to improving client outcomes and enhancing service delivery. With strong executive communication skills and a proven track record of success, I thrive in fast-paced environments and drive measurable results through innovative, client-centered solutions.

Skills

  • Client & Broker Communication
  • Issue Resolution & Service Support
  • Enrollment & Benefits Education
  • Reporting & Data Analysis
  • Customer Needs Assessment
  • Strategic Planning
  • Cross-Functional Coordination
  • Proposal & Presentation Support
  • Relationship Management
  • Salesforce, Tableau, Power BI
  • Upselling techniques
  • Training and mentoring

Work History

Sr. Field Account Manager

UnitedHealth Group | UnitedHealthcare
Richardson, TX
10.2021 - Current
  • Conducted annual and mid-year strategic health plan reviews for a book of business consisting of 36,000 members across 32 key account cases, maintaining a persistency rate of over 98%+.
  • Collaborated with Strategic Account Executive to analyze customer reporting, creating strategic, data-driven health care trends and driving engagement to key member programs and resources.
  • Participated in new business finalist presentations, representing account management and service experience, and contribute to cost-benefit analyses and pricing strategies to support client strategy development.
  • Facilitated enrollment meetings and client-sponsored benefits education functions, enhancing client satisfaction and engagement through effective communication and data-driven insights.
  • Led overall service experience of clients by working with operations team and other matrix partners on client issues, ensuring exceptional service and fostering long-term client partnerships.

Biometrics Program Manager

UnitedHealth Group | Optum
Downers Grove, IL
02.2019 - 10.2021
  • Successfully managed ongoing biometric contract relationships for Optum and UnitedHealthcare clients, ensuring high levels of client satisfaction and retention.
  • Collaborated with Quest Diagnostics, UnitedHealthcare, Optum, and multiple vendor and internal teams to implement, manage, and enhance clients’ biometrics programs, resulting in improved program efficiency and client outcomes.
  • Prioritized and resolved client and account team inquiries promptly, increasing client satisfaction and trust.
  • Strategic Recommendations: Provided actionable recommendations in service and products to meet clients’ wellness goals, contributing to overall program success.
  • Presented annual aggregate results reports, identifying key risk factors, cohort migration, and trends, which informed strategic decision-making and program adjustments.
  • Analyzed program data to identify cost-saving opportunities and optimize resource allocation, enhancing the financial performance of client programs.
  • Continuously sought opportunities to enhance programs, leading to improved client engagement and program effectiveness.
  • Monitored industry trends and competitive landscape to provide clients with insights on ancillary benefits and wellness program innovations.

Account Manager

Interactive Health
Schaumburg, IL
08.2016 - 02.2019
  • Developed, implemented, and oversaw enterprise-wide health and wellness strategies and initiatives, ensuring high levels of client satisfaction and retention.
  • Managed a broad range of preventive screenings, wellness programs, and initiatives, integrating them with clients’ partner vendors to create holistic, comprehensive wellness solutions.
  • Utilized membership data, analytics, and comprehensive dashboards to track and evaluate the impact of ongoing program solutions, providing clients with detailed reports and actionable insights.
  • Analyzed program data to identify cost-saving opportunities and optimize resource allocation, enhancing the financial performance of client wellness programs.
  • Worked closely with partners, brokers, and insurance carriers to address client needs and resolve issues promptly, increasing client satisfaction and trust.
  • Conducted program evaluations and implemented continuous improvements to ensure the success and effectiveness of wellness initiatives.
  • Monitored industry trends and competitive landscape to provide clients with insights on ancillary benefits and wellness program innovations.

Program Manager

LabCorp (formerly Wellness Corporate Solutions)
Chicago, IL
08.2014 - 06.2015
  • Collaborated with external partners and corporate clients to manage all logistics for biometric screenings nationwide, ensuring seamless execution.
  • Communicated effectively with partners, brokers, and clients to implement prevention programs, enhancing overall program efficiency and client engagement.
  • Coordinated with Registered Dieticians and health educators to deliver health coaching components, contributing to improved health outcomes and client satisfaction.
  • Developed and executed wellness marketing and communication plans for clients, driving engagement and participation in wellness programs.
  • Conducted detailed analysis and reporting of biometric screening wellness programs, providing clients with actionable insights and recommendations for program improvement.

Onsite Wellness Program Manager

Capital One / HSBC
Mettawa, IL
01.2012 - 05.2014
  • Developed comprehensive corporate wellness programs to meet the needs of Capital One and HSBC corporate wellness initiatives, ensuring high levels of employee engagement and satisfaction.
  • Partnered with ShapeUp and utilized their platform to manage Capital One's global wellness programming, enhancing program efficiency and participation.
  • Designed and implemented marketing strategies and managed the onsite fitness center marketing budget, driving awareness and engagement in wellness activities.
  • Participated in business planning and budgeting processes related to wellness programs and service offerings, ensuring alignment with corporate goals and financial objectives.
  • Supervised and monitored staff of personal training, group exercise, and massage therapy departments, ensuring high-quality service delivery and client satisfaction.

Education

MBA - Marketing

Roosevelt University
Chicago, IL

Bachelor of Science - Kinesiology: Preventative And Rehabilitative Exercise Science

Northern Illinois University
DeKalb, IL

Certification

Texas Department of Insurance – General Lines Agent (Life, Accident, Health & HMO) | Active since 2019

Applications

  • AI & Automation: ChatGPT, Zapier
  • Data Visualization & Analytics: Power BI, Tableau, Microsoft Excel
  • CRM & Client Management: Salesforce
  • Project & Workflow Management: Workfront, Asana, Trello
  • Presentation & Communication: Microsoft PowerPoint, Brainshark
  • Financial & Expense Management: QuickBooks, Concur
  • Communication & Collaboration: RingCentral, Microsoft Office Suite

Languages

Haitian Creole
Native or Bilingual
Spanish
Professional Working
French
Professional Working

Interests

Wellness, Healing & Mental Health

Running, Fitness & Physical Discipline

Building, Branding & Creating

Connection, Community & Meaningful Relationships

Affiliations

  • Chief WELLness Officer & Founder, Chicks with Kicks, Inc.
  • Member, Zeta Phi Beta Sorority, Inc.
  • Member, Dallas Haitians United

Accomplishments

  • Author, BrandWELL™: Ethical, Human-Centric Branding for Sustainable Organizations (2026)
  • Creator, BrandWELL™ Framework & WELL Lifecycle™
  • VIP Woman of the Year, National Association of Professional Women (2015)
  • Half Marathoner, 50-State Goal (13 States Completed)
  • Gladiator Tennis League Champion, 2.5 Division (2016)

Quote

Where strategy meets insight, and insight drives results.
Myrna Roney

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Myrna 'Neecy' Roney