Hi, I’m
Myrna Roney
Summary
Results-oriented account manager with extensive experience in client relationship management, strategic planning, and data-driven decision-making. Proven track record of exceeding customer service goals and driving engagement through innovative solutions. Skilled in health plan credit management and leveraging data analytics to optimize client outcomes and achieve persistency goals. Committed to delivering exceptional service and fostering long-term client partnerships.
Overview
13
years of professional experience
Skills
- Customer Relationship Management
- Strategic Planning
- Health Data Analytics
- Issue Resolution
- Partnership Development
- Client Needs Assessment
- Solution Delivery
- Client Satisfaction
- Finalist Presentations
- Upselling
- Site Visits
- Member Engagement Strategies
- Report Delivery
Work History
UnitedHealth Group | UnitedHealthcareRichardson, TX
Sr. Field Account Manager
10.2021 - Current
Job overview
- Conduct annual and mid-year strategic health plan reviews for a book of business consisting of 36,000 members across 32 clients, maintaining a persistency rate of over 98%.
- Collaborate with Strategic Account Executive to analyze customer reporting, creating strategic, data-driven health care trends and driving engagement to member programs and resources.
- Participate in new business finalist presentations, representing account management and service experience, and contribute to cost-benefit analyses and pricing strategies.
- Facilitate enrollment meetings and client-sponsored benefits functions, enhancing client satisfaction and engagement through effective communication and data-driven insights.
- Lead overall service experience of clients by working with operations team and other matrix partners on client issues, ensuring exceptional service and fostering long-term client partnerships.
UnitedHealth Group | OptumDowners Grove, IL
Biometrics Program Manager
02.2019 - 10.2021
Job overview
- Successfully managed ongoing biometric contract relationships for Optum and UnitedHealthcare clients, ensuring high levels of client satisfaction and retention
- Collaborated with Quest Diagnostics, UHC, Optum, and Rally teams to implement, manage, and enhance clients’ biometrics programs, resulting in improved program efficiency and client outcomes
- Prioritized and resolved client and account team inquiries promptly, increasing client satisfaction and trust.
Strategic Recommendations: Provided actionable recommendations in service and products to meet clients’ wellness goals, contributing to overall program success. - Presented annual aggregate results reports, identifying key risk factors, cohort migration, and trends, which informed strategic decision-making and program adjustments
- Analyzed program data to identify cost-saving opportunities and optimize resource allocation, enhancing the financial performance of client programs
- Continuously sought opportunities to enhance programs, leading to improved client engagement and program effectiveness
- Monitored industry trends and competitive landscape to provide clients with insights on ancillary benefits and wellness program innovations
Interactive HealthSchaumburg, IL
Account Manager
08.2016 - 02.2019
Job overview
- Developed, implemented, and oversaw enterprise-wide health and wellness strategies and initiatives, ensuring high levels of client satisfaction and retention
- Managed a broad range of preventive screenings, wellness programs, and initiatives, integrating them with clients’ partner vendors to create holistic, comprehensive wellness solutions
- Utilized membership data, analytics, and comprehensive dashboards to track and evaluate the impact of ongoing program solutions, providing clients with detailed reports and actionable insights
- Analyzed program data to identify cost-saving opportunities and optimize resource allocation, enhancing the financial performance of client wellness programs
- Worked closely with partners, brokers, and insurance carriers to address client needs and resolve issues promptly, increasing client satisfaction and trust
- Conducted program evaluations and implemented continuous improvements to ensure the success and effectiveness of wellness initiatives
- Monitored industry trends and competitive landscape to provide clients with insights on ancillary benefits and wellness program innovations
LabCorp (formerly Wellness Corporate Solutions)Chicago, IL
Program Manager
08.2014 - 06.2015
Job overview
- Collaborated with external partners and corporate clients to manage all logistics for biometric screenings nationwide, ensuring seamless execution.
- Communicated effectively with partners, brokers, and clients to implement prevention programs, enhancing overall program efficiency and client engagement
- Coordinated with Registered Dieticians and health educators to deliver health coaching components, contributing to improved health outcomes and client satisfaction.
- Developed and executed wellness marketing and communication plans for clients, driving engagement and participation in wellness programs.
- Conducted detailed analysis and reporting of biometric screening wellness programs, providing clients with actionable insights and recommendations for program improvement.
Capital One/HSBCLake Forest, IL
Onsite Wellness Program Manager
01.2012 - 05.2014
Job overview
- Developed comprehensive corporate wellness programs to meet the needs of Capital One and HSBC corporate wellness initiatives, ensuring high levels of employee engagement and satisfaction
- Partnered with ShapeUp and utilized their platform to manage Capital One's global wellness programming, enhancing program efficiency and participation
- Designed and implemented marketing strategies and managed the onsite fitness center marketing budget, driving awareness and engagement in wellness activities
- Participated in business planning and budgeting processes related to wellness programs and service offerings, ensuring alignment with corporate goals and financial objectives
- Supervised and monitored staff of personal training, group exercise, and massage therapy departments, ensuring high-quality service delivery and client satisfaction
Education
Roosevelt UniversityChicago, IL
Master of Business Administration from Marketing
Northern Illinois UniversityDeKalb, IL
Bachelor of Science from Kinesiology
University Overview
- Preventative and Rehabilitative Exercise Science, Family, Consumer and Nutrition Sciences
Timeline
Sr. Field Account Manager
UnitedHealth Group | UnitedHealthcare
10.2021 - Current
Biometrics Program Manager
UnitedHealth Group | Optum
02.2019 - 10.2021
Account Manager
Interactive Health
08.2016 - 02.2019
Program Manager
LabCorp (formerly Wellness Corporate Solutions)
08.2014 - 06.2015
Onsite Wellness Program Manager
Capital One/HSBC
01.2012 - 05.2014
Roosevelt University
Master of Business Administration from Marketing
Northern Illinois University
Bachelor of Science from Kinesiology
Applications
- Microsoft Office
- Salesforce
- Quickbooks
- Power BI
- Tableau
- Brainshark
- Workfront
- Asana
- Trello
- Concur
- Ring Central
Accreditations & Accomplishments
Professional
- Texas Department of Insurance - General Lines Agent - Life, Accident, Health & HMO, 2019-current
- National Association of Professional Women, VIP Woman of the Year, 2015
Recreational
- Chicks with Kicks, NFP, - Women's Running Club, Founder, 2009-current
- Zeta Phi Beta Sorority, Incorporated, member, 2005-current
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