Myrna Swire
Boca Raton,FL
Summary
Driven event planner with 24 years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
38
38
years of professional experience
Work History
Event Planner
It's Your Party Events, Inc.
Boca Raton, Florida
08.1998 - 07.2023
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Organized resources for events with up to 500 attendees and $1.5 M budgets.
- Coordinated vendors, timelines and budgets for events.
- Oversaw event logistics, venue scheduling and accommodations.
- Negotiated with vendors to achieve most favorable terms.
- Developed diagrams and floor plans with event setup requirements.
- Produced contracts and invoices for events and monitored fee collection.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
Bridal Registry Consultant
Bloomingdales - Town Center Mall
Boca Raton, Florida
10.2018 - 02.2020
- Supervised implementation of special product showcases and promotional events.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Suggested items to brides and upsold bridal packages.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Assistant to Editor in Chief
Harper's Bazaar Magazine
New York, NY
10.1986 - 04.1991
- Represented senior editor at meetings and for editorial procedures.
- Took meeting minutes for Senior Editor and distributed to appropriate parties.
- Read, evaluated and edited manuscripts or other materials submitted for publication.
- Developed story or content ideas, considering reader or audience appeal.
- Prepared, rewrote and edited copy to improve readability.
- Proofed copy to detect and correct errors in spelling, punctuation and syntax.
- Verified facts, dates and statistics using standard reference sources.
- Proofread copy to detect and correct errors in spelling, punctuation and syntax.
- Consulted with management and editorial staff regarding placement and story development.
Skincare & Make Up Consultant
Janet Sartin of Park Avenue
New York, NY
06.1985 - 07.1990
- Educated clients on skin conditions, treatments and products to grow sales.
- Assessed client needs and recommended skin care and anti-aging products.
- Supported profitability by upselling products and services and processing sales.
- Monitored product freshness, appearance and cleanliness to improve quality control.
- Captured new business through personalized approach and group events such as lunch-and-learns.
- Cultivated productive business relationships with physicians and treating staff to sustain consistent revenue for dermatology products.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
Education
Associate of Arts - Interior Design
Parson's School of Design
New York, NY06.1991
Skills
- Event Planning
- Customer Service
- Client Relationship Building
- Excellent Communication Skills
- Sales Expertise
- Project Management
- Planning and Organization
Languages
English
Native/ Bilingual
French
Professional
Accomplishments
- Won "Bride's Choice Awards", The Knot/Wedding Wire 2018, 2017, 2014, 2012-2009 for excellence within wedding planning industry
- 2011 Best of Business Award, Boca Raton, Florida
- Best of the A-List Winner, WPBF-TV Channel 25, Top Wedding Planners in Palm Beach & Martin Counties
- Top 100 South Florida Small Business Award
- Consistently maintained high customer satisfaction ratings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
One of the deep secrets of life is that all that is really worth doing is what we do for others.
Lewis Carroll
Timeline
Bridal Registry Consultant
Bloomingdales - Town Center Mall
10.2018 - 02.2020
Event Planner
It's Your Party Events, Inc.
08.1998 - 07.2023
Assistant to Editor in Chief
Harper's Bazaar Magazine
10.1986 - 04.1991
Skincare & Make Up Consultant
Janet Sartin of Park Avenue
06.1985 - 07.1990
Associate of Arts - Interior Design
Parson's School of Design
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