Myrna E. Flahart Resume
Lancaster,PA
Summary
Results-driven operations management leader with stellar record of accomplishment in specialty retail. Seeking challenging Customer Service Specialist position where I can utilize my 30+years' of experience as retail sales manager to model the company's vision, within the store location, both for customers and associates. Ready to bring my abilities and expertise as Customer Service Agent , focused on advancing company values and operational success.
Knowledgeable and dedicated customer service professional with extensive experience in Specialty Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
37
37
years of professional experience
Work History
Retail Operations Manager
Veleska Jewelry
09.2019 - 02.2025
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Collaborated with design and sales specialists on invoicing accuracy for applicable products, services, software, and logistics.
- Collaborated with product development team to incorporate customer feedback into future product iterations.
Store Manager
Sunglass Hut
05.1988 - 01.2019
- Established superior, passionate customer service expectation for sale of premium goods
- Maintained positive year over year sales for 11+ years running, exceeded company goals 9 of those years
- Exceeded company goals in asset protection results, sustaining number for over 30 years
- Best employees developed through customer relationships
- Resolved issues, problems alone, or with guidance from division manager
- Recognized, addressed issues affecting the store's service, productivity, efficiency
Education
High school graduate -
Solanco High School
Quarryville, PASkills
- Proven sales professional in fast-paced environment
- Associate coaching giving continuous feedback
- Customer empathy
- Relationship building
- Customer experience expert
- Branding, message presentation through market interest, knowledge
- Excellent problem solving skills
- Asset protection expertise, best practices, merchandise management
- Store opening, closing procedures, accurate cash management
- Cross-functional collaboration
- Computer proficiency entering all necessary Customer Personal Data Collection
- Quality control review any incoming Repair/Custom Jobs to ensure all pertinent measurements, cost/price details, deadlines and follow-ups are present
Affiliations
Presidents 100 club
Onesight Mission Participant and Volunteer
Timeline
Retail Operations Manager
Veleska Jewelry
09.2019 - 02.2025
Store Manager
Sunglass Hut
05.1988 - 01.2019
High school graduate -
Solanco High School
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