Myron King
Oviedo
Summary
Dynamic customer service professional with over 20 years of experience, specializing in management, recruiting, advising, counseling, and coordination. Proven track record of thriving in fast-paced, high-stress environments, developed through four years of Navy military service emphasizing meticulous attention to detail while engaging with diverse populations. Expertise in meeting deadlines and establishing priorities ensures effective project execution and seamless team collaboration. Committed to delivering exceptional service and fostering positive relationships in every interaction, consistently driving customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Engagement Sales Specialist
Risepoint
Dallas, TX
02.2021 - Current
- Coordinated comprehensive application processes, including document review, appointment scheduling, and applicant advisement to streamline admissions.
- Consistently outperformed quarterly sales benchmarks set by executive leadership.
- Implemented strategies to ensure revenue generation on a quarterly basis after customer onboarding.
- Surpassed weekly recruitment and metric goals through strategic planning and execution.
- Articulated complex ideas clearly and concisely in both spoken and written formats.
- Oversaw the evaluation of customer enrollment documents to strategically align individuals with their chosen journey paths. Guided clients in exploring additional viable options when initial requirements are not satisfied.
- Maintained up-to-date knowledge of career pathways and available internships to provide informed assistance to customers.
- Delivered comprehensive programmatic educational insights to empower prospects in making informed investment decisions.
- Executed thorough record maintenance in Salesforce CRM, capturing critical metric data points during and post meetings with applicants to support informed decision-making.
- Analyzed and interpreted metric data to support data-driven initiatives and improve performance outcomes.
- Coordinated efforts with department leadership to optimize operations and support over 50 graduate programs.
- Conducted daily outreach to more than 60 potential clients to drive sales opportunities.
- Developed and implemented engagement strategies to enhance client relationships and satisfaction.
- Facilitated cross-departmental collaboration to streamline communication and improve project outcomes.
Spouse Job Location
N/A
Orlando, FL
06.2020 - 02.2021
- Managed logistics for relocation from North Carolina to Florida, ensuring seamless transition and adaptation to new environment.
- Engaged in comprehensive job search efforts post-move from North Carolina to Florida, aligning with family relocation.
- Adapted job search strategies to overcome obstacles presented by pandemic-related market shifts.
Military Liaison
Hotel Contracting Services
Raleigh, NC
12.2018 - 06.2020
- Coordinated meal transportation and lodging logistics to ensure seamless onboarding of hundreds of recruits into military service.
- Managed hotel procedures to enhance guest experience, including efficient check-in and check-out processes alongside nightly security assessments.
- Utilized Microsoft Office products to create and maintain daily accounting spreadsheets, invoices, incident reports, and various administrative documents for effective communication with company staff and military management.
- Coordinated with military representatives to maintain adherence to procedures and guarantee efficient applicant processing for basic training.
- Facilitated daily briefings for 10-130 military applicants, emphasizing hotel policies, procedures, and accountability protocols.
- Maintained health and safety standards for military applicants during COVID-19 by adhering to established state and federal guidelines.
- Facilitated prompt resolution of insurance issues by serving as a liaison among patients, providers, and insurance companies.
Customer Service Desk Associate
Carolina Gear & Engine
Raleigh, NC
03.2017 - 11.2018
- Addressed customer questions and offered tailored recommendations for heavy-duty truck parts and accessories.
- Engaged with management to identify and implement strategies for increasing productivity and operational effectiveness.
- Managed distribution and collection of truck parts and equipment, optimizing routes for efficiency across local and regional areas.
- Managed purchasing operations utilizing company credit card to facilitate timely acquisition of parts and equipment.
Education
Bachelor of Science - Church Leadership/Bus Mgmt
Southeastern University
Lakeland05-2011
Skills
- Project coordination
- Timely task prioritization
- Streamlined pipeline management
- Active listening
- Experienced in troubleshooting challenges
- Guidance and support
- Data-driven insights
- Interdepartmental cooperation
- Stakeholder collaboration
- Inclusion strategies in higher education
- Sales proficiency
- Prospective client outreach
- Performance measurement
- Value-based selling
- Call center management
- Account relationship development
- Effective objection resolution
- Effective inquiry management
- Persuasive closing methods
- Persuasive communication
- Lead generation expertise
- Customer technical assistance
- Solution-oriented selling techniques
- Issue resolution
- Sales process optimization
- Sales software proficiency
- Product and service knowledge
- Customer relationship building
- Retention strategies
- Targeted lead generation
- Sales growth strategies
- Regularly outperforms sales benchmarks
Certification
Sales Force
Timeline
Remote Engagement Sales Specialist
Risepoint
02.2021 - Current
Spouse Job Location
N/A
06.2020 - 02.2021
Military Liaison
Hotel Contracting Services
12.2018 - 06.2020
Customer Service Desk Associate
Carolina Gear & Engine
03.2017 - 11.2018
Bachelor of Science - Church Leadership/Bus Mgmt
Southeastern University
MILITARY
- US Navy, Aviation Boatswain’s Mate, (ABE), Honorably discharged, 1999-2003
- Operated, maintained, and utilized all aircraft launch and recovery equipment, as well as 3M training, firefighting skills, leadership skills and all other skills needed to serve onboard an aircraft carrier that is forward deployed.
- Specific Skills obtained:
- Hydraulic and steam catapults
- Barricades and water brakes
- Arresting gear and sheave dampers
- Arresting gear engines and retraction engines
- Jet blast deflectors and control panels
- Deck-edge control stations
- Completing maintenance work orders utilizing applicable instructions and references