Myron Marlin
Orlando,FL
Summary
Quick-thinking leader recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement. Skilled in teaching new concepts and best practice strategies.
Overview
13
13
years of professional experience
Work History
Claim Service Leader-Property Virtual Claim Center
Allstate Insurance Co
05.2020 - Current
- Created a 6 month development program for succession candidates.
- Supervises the office communication/newsletter team.
- Centralized Independent Adjuster claim handling.
- Mentor new Claim Service Leaders.
- Resolves office issues by identifying problems, determining cause of problem and selecting best solution to solve problem.
Claim Service Leader-Digital Operating Center Auto
Allstate Insurance Co
09.2017 - 05.2020
- Hired and onboarded 50+ virtual property adjusters.
- Created a 6 month development program for succession candidates.
- Resolved office issues by identifying problems, determining cause of problem and selecting best solution to solve problem.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Evaluated customer service performance and provided constructive feedback.
Team Lead-Total Loss Auto
Allstate Insurance Co
08.2016 - 09.2017
- Trained new team members by relaying information on company standard process.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed monthly and daily production output plans to deliver on customer service and business metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Auto Field Adjuster
Allstate Insurance Co
02.2014 - 08.2016
- Created estimates and issued payments on auto claim.
- Negotiated total loss settle.
- Delivered exceptional customer service to policyholders by communicating important information and listening to issues.
Inside Property Adjuster
Allstate Insurance Co
03.2011 - 02.2014
- Settled claims after determining clients coverages, liability and authority levels.
- Presented evidence at legal proceedings and produced reports and other documents as evidence.
- Collected and summarized information in reports required by client, local, state and federal government.
- Examined claim forms, policies and endorsements and client instructions to determine coverages.
Education
MBA - Business Management
University of Phoenix
Tempe, AZ05.2012
Bachelor of Science - Business Administration And Management
Saint Leo University
Saint Leo, FL05.2010
Skills
- Accelerated Development Program
- Six Sigma white belt
- Inclusive Diversity & Equity Cohort
Timeline
Claim Service Leader-Property Virtual Claim Center
Allstate Insurance Co
05.2020 - Current
Claim Service Leader-Digital Operating Center Auto
Allstate Insurance Co
09.2017 - 05.2020
Team Lead-Total Loss Auto
Allstate Insurance Co
08.2016 - 09.2017
Auto Field Adjuster
Allstate Insurance Co
02.2014 - 08.2016
Inside Property Adjuster
Allstate Insurance Co
03.2011 - 02.2014
MBA - Business Management
University of Phoenix
Bachelor of Science - Business Administration And Management
Saint Leo University
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