MYRON NORMAN
HVAC Service Tech
Northfield,OH
Summary
HVAC Service Technician with 8 years experience in heating, air conditioning and refrigerant systems, as well as electrical and mechanical controls. Ambitious with strong background in Heating, refrigeration machinery operations and HVAC repair and maintenance. Excellent understanding of HVAC controls. Competent HVAC Technician driven to troubleshoot system issues quickly and efficiently. Leveraging solid work history and creative approach to system repair and maintenance. Responsible service tech. offering excellent customer service, problem-solving and mechanical abilities developed over 7-years in my HVAC-R career. Capable decision-maker with self-motivated approach to addressing any installation or repair need.
Overview
20
20
years of professional experience
5
5
Certification
Work History
HVAC-R Service Technician
Dimarco&Associates
Bainbridge, OH
01.2019 - Current
- Performed preventative maintenance on HVAC-R systems, such as cleaning, adjusting, and replacing parts.
- Tested components of heating and cooling systems using specialized tools and equipment.
- Diagnosed problems with HVAC-R systems to determine necessary repairs or replacements.
- Installed new HVAC-R systems in residential and commercial settings according to manufacturer specifications.
- Repaired faulty wiring, motors, compressors, condensers, evaporators, and other components of HVAC-R systems.
- Calibrated thermostats for optimal performance of heating and cooling system units.
- Replaced worn out parts of HVAC-R systems with new components according to manufacturer instructions.
- Created estimates for customers regarding cost of repair or replacement services for their HVAC-R systems.
- Provided technical support to customers regarding operation and maintenance of their heating and cooling systems.
- Identified potential issues with existing HVAC-R systems before they became major problems.
- Ensured that all safety standards were followed when performing service on HVAC-R equipment.
- Maintained records of customer service calls including type of work performed, time spent on job site, materials used.
- Explained proper use and care instructions to customers after completing a repair or installation job.
- Inspected ductwork for leaks or blockages prior to installing a new unit.
- Ordered necessary parts from suppliers in order to complete jobs efficiently.
- Completed detailed reports documenting all service activities related to each job assignment.
- Provided recommendations on energy efficient products that could help save money on utility bills.
- Followed up with customers after job completion in order to ensure satisfaction with the results.
- Serviced units to residential and commercial heating and air conditioning customers.
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Wired both line and low voltage to heating and cooling equipment.
- Presented job proposals for service repair or new units for new and existing customers.
- Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
- Conducted brazing, threading pipe and sodering tasks to complete service calls.
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
Quality Assurance Manager
Concrete systems Inc.
Macedonia, OH
03.2012 - 01.2019
- Developed and implemented quality assurance policies and procedures.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Monitored production activities for conformance to established quality requirements.
- Analyzed data from quality control testing to identify areas of improvement.
- Evaluated supplier performance against pre-defined criteria and negotiated contract terms accordingly.
- Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
- Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
- Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Created reports detailing results from inspections, tests, investigations., that were used by senior management for decision making purposes.
- Documented all findings from investigations into non-conformances in order to track progress towards resolution.
- Maintained records of all test results and monitored trends over time in order to detect potential problems early on.
- Participated in meetings with customers regarding product specifications or other quality-related topics.
- Established procedures and quality standards.
- Reviewed current standards and policies.
- Kept records of quality reports and statistical reviews.
- Supervised and guided inspectors, technicians and other staff.
- Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
- Established product specifications and quality assurance practices.
- Established and accomplished goals for improvements in profits, quality and delivery.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
Education
HVAC-R - HVAC Installation And Repair
Fortis College - Cuyahoga Falls
Cuyahoga Falls, OH01-2020
High School Diploma -
Twinsburg High School
Twinsburg, OH05-2001
Skills
- System Maintenance
- Schematic Reading
- Blueprints and Specifications
- Equipment Installation
- Leak Testing
- Ventilation Systems
- Electrical Diagnostics
- System Installation
- Ventilation and Air Conditioning
- Diagnostic Techniques
- Warranty Service
- Technical Troubleshooting
- Excellent Problem Solver
- Plumbing Repairs
- HVAC and Refrigeration Systems
- Leak Checks
- System Troubleshooting
- Certified HVAC Technician
- Analytical Thinker
- Quality-Focused
- Installation Expert
- Valid Ohio Driver's License
- Industrial Refrigeration Systems
- In-Depth Knowledge of Refrigeration Systems
- Duct Sizing and Design
- Electrical Wiring
- Microsoft Office Proficient
Accomplishments
Dean's list
Certification
HVAC-R Certified
EPA universal 608
HVAC Electrical Employment-Ready Certified
ACI Level 1 Aggregate Testing Technician Certified
ACI Level 1 Strength Testing Technician Certified
ACI Level 1 Concrete Field Testing Technician
Languages
English
Professional
References
References available upon request.
Timeline
HVAC-R Service Technician
Dimarco&Associates
01.2019 - Current
Quality Assurance Manager
Concrete systems Inc.
03.2012 - 01.2019
HVAC-R - HVAC Installation And Repair
Fortis College - Cuyahoga Falls
High School Diploma -
Twinsburg High School