MYRON TOOMBS
Hampton,Ga.
Summary
- 6 months call center experience
- 8+ years customer service/clerical experience
- Quick learner with excellent communication skills
- Solid work ethic and eager to take on challenges and adapt to any work environment
- Extremely detail oriented, focused, and driven individual that always strives to go above and beyond
- Ability to multitask to complete job duties in a timely and efficient manner
- Strong communication and organization skills
- Teamwork and collaborative skills
- Microsoft Word, Excel, Data Entry, Payroll, etc.
Experienced with customer interaction, problem resolution, and support. Utilizes strong communication skills to address and resolve customer inquiries promptly. Track record of maintaining high customer satisfaction through efficient issue management and adaptability to changing needs.
Overview
16
16
years of professional experience
Work History
Retail Service Center Agent
VSP (The Vision Plan)
Hampton, Ga
08.2025 - Current
- Delivered exceptional customer support by resolving inquiries related to vision plans and services.
- Implemented process improvements that enhanced workflow efficiency and reduced response times.
- Trained new team members on service protocols, ensuring consistency in customer interactions.
- Analyzed customer feedback to identify trends and inform service enhancements.
Benefits Advocate
Disabled Veterans Solutions
Erie, PA, USA
02.2024 - 02.2026
- Service Incoming and Outgoing Calls for UHC Members
- Respond to customer inquiries quickly via phone
- Provide information on members insurance plan and provided community resources
- Educated members on plans and plan benefits
- Addressed claims and authorizations
- Partnered with state agency for recertifications and enrollments
- Advocated for veterans' benefits, ensuring accurate understanding of eligibility and applications.
- Assisted clients in navigating complex benefit systems, enhancing user experience and satisfaction.
Call Center Agent/Customer Service Rep
Ga Retina
Georgia, USA
12.2022 - 10.2023
- Serviced incoming calls
- Took care of scheduling and record request for a medical practice with 13 locations
- Managed high volume of inbound calls, providing exceptional customer support and issue resolution.
- Trained new agents on call protocols and customer service techniques, enhancing team performance.
- Provided excellent customer service
Guest Services Representative
Georgia Aquarium
Atlanta, GA, USA
10.2021 - 12.2022
- Respond to customer inquiries quickly via phone, email, or in-person
- Provide information on local attractions and restaurants to non-local visitors
- Process up to 15,000 guest arrivals and departures daily
- Greet all customers with a warm, friendly welcome
- Perform opening and closing duties
- Follow up on customer inquiries quickly and efficiently
- Maintain safe, fun working environment
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Assisted in managing ticketing systems, ensuring seamless visitor entry and exit processes.
Consolidation Associate
Walmart Fulfillment Center
Atlanta, GA, USA
04.2020 - 07.2022
- Play an integral role in customer service and overall sales numbers
- Processed online orders for customers
- Ensured good customer through quality handling and fast service
- Operated warehouse equipment to facilitate efficient order fulfillment.
- Maintained accurate inventory records using warehouse management systems.
Sales Counter Manager
Dominion Electric Supply Co
USA
02.2017 - 12.2019
- Managed 4 associates at an Electrical Parts Store
- Ensured on time fulfillment of orders and good customer service
- Led team in delivering exceptional customer service and fostering strong client relationships.
- Managed inventory levels, ensuring accuracy and timely replenishment of stock.
Assistant Store Manager
Total Wine and More
USA
10.2015 - 09.2017
- Play an integral role in customer service and overall sales numbers
- Maximize positive customer service experience
- Assist customers in finding specific grocery items
- Interviewed candidates for Sales Associate and Merchandiser positions, ensuring all qualifications were met before extending offers
- Consistently meet and surpass monthly ordering and sales goals assigned by Director of Operations and General Manager
- Manage 50 employees, including scheduling, allocating daily tasks and payroll
- Collaborate with General Manager, vendors and Merchandisers to ensure smooth operations and consistent stock levels
- Manage hiring, scheduling, ordering and inventory duties
- Led store operations to enhance customer experience and drive sales growth.
- Developed training programs for new employees, fostering skill development and team cohesion.
Assistant Store Manager
The Home Depot
USA
10.2009 - 12.2014
- Play an integral role in customer service and overall sales numbers
- Maximize positive customer service experience
- Interviewed candidates for Sales Associate and Merchandiser positions, ensuring all qualifications were met before extending offers
- Consistently meet and surpass monthly ordering and sales goals assigned by Director of Operations and General Manager
- Collaborate with General Manager, vendors and Merchandisers to ensure smooth operations and consistent stock levels
- Assisted Retail Manager with scheduling by obtaining shift requests from employees [how many] weeks in advance
- Manage hiring, scheduling, ordering and inventory duties
- Ensure items are well-stocked for each shift
- Contribute to positive, fun working environment
- Help customers by asking questions and making suggestions for purchases
- Track all money received and prepare deposits accordingly
- Resolve customer issues promptly and efficiently
- Create schedule and consider all time-off requests
- Run reports weekly and monthly to examine past/current sales and forecast future profits
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Education
Diploma -
North Miami Senior High School
State Certification For Corrections - Criminal Justice
Broward Community Collegfe
Davie, FL09-1995
Skills
- Empathy and patience
- Call center experience
- Stress tolerance
- Complaint handling
- CRM software
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Warehouse safety
- Multitasking Abilities
- Reliability
Timeline
Retail Service Center Agent
VSP (The Vision Plan)
08.2025 - Current
Benefits Advocate
Disabled Veterans Solutions
02.2024 - 02.2026
Call Center Agent/Customer Service Rep
Ga Retina
12.2022 - 10.2023
Guest Services Representative
Georgia Aquarium
10.2021 - 12.2022
Consolidation Associate
Walmart Fulfillment Center
04.2020 - 07.2022
Sales Counter Manager
Dominion Electric Supply Co
02.2017 - 12.2019
Assistant Store Manager
Total Wine and More
10.2015 - 09.2017
Assistant Store Manager
The Home Depot
10.2009 - 12.2014
Diploma -
North Miami Senior High School
State Certification For Corrections - Criminal Justice
Broward Community Collegfe
Job Related Summary
- 6 months call center experience
- 8+ years customer service/clerical experience
- Quick learner with excellent communication skills
- Solid work ethic and eager to take on challenges and adapt to any work environment
- Extremely detail oriented, focused, and driven individual that always strives to go above and beyond
- Ability to multitask to complete job duties in a timely and efficient manner
- Strong communication and organization skills
- Teamwork and collaborative skills
- Microsoft Word, Excel, Data Entry, Payroll, etc.
Education Certifications
North Miami Senior High School, Diploma
Job Search Status
Actively seeking employment
Job Search Dates
2015-01-01, 2015-09-01
Personal Information
Availability: Open availability