Myrtha Moreno
Sunnyside,WA
Summary
Bilingual professional with over 10 years of experience in customer service, adept at fostering positive client relationships and enhancing customer satisfaction. Graduate of Perry Tech in Business and Accounting, currently pursuing a bachelor's degree in Business Administration Management at WGU. Committed to contributing to organizational success through a dependable and hardworking approach, consistently striving for excellence in every task. Eager to leverage extensive experience and educational background to make a meaningful impact within a dynamic team environment.
Overview
21
21
years of professional experience
Work History
Overtime Specialist
Terra Graphics subcontracted H2C
10.2024 - Current
- Utilize overtime Authorization tracking system, Oats, ETVS, TIS
- Scheduling resources to support the completion of critical work on schedule
- Interface with Bargaining Unit Personnel Field Supervisors, First Line Managers and Level 1 Managers as part of the justification and documentation process
- On-call rotation with after-hours to ensure the company's mission is being met
- Participated in training new Overtime Specialist team member with Overtime policies
Coordinator Operations
J.M. Smucker
03.2022 - 10.2024
- Reconciliation timecard transaction for union employees abiding by the CBA
- Prepare weekly and monthly payroll and union reports
- Proficient with Enterprise software Oracle, Workday, Marketplace
- Prepare and process expense distribution and reclass monthly reports
- ARC representative for J.M Smucker Grandview location
- Assisted with new hire orientation briefings, and biometric enrollment
Coordinator Operations
BBSI - subcontracted J.M Smucker
02.2020 - 03.2022
- Accounts payable and payroll coding
- Monthly Accruals and reclass report
- Follow up on outstanding and current purchase orders, organize and file invoices
- Utilize Kronos, Workday software for payroll Discovery, Ariba for invoice approvals
- Maintain compliance with Collective Bargaining Agreement
Laborer
Zirkle Fruit
05.2017 - 11.2017
- Sort and package fruit-made trays
- Cleaned and washed bins
- Worked on the crush pad receiving fruit
Client Care Representative
Express Furniture Rental
10.2016 - 05.2017
- Worked on 2 different systems to track orders
- Dispatched divers, tracked time, and followed up with PTEs
- Managed client care for all Southern California housing, 6 counties
- Following up with clients via email and telephone
Assistant Manager
Red Roof Inn/Comfort Inn
08.2004 - 05.2011
- Managed property operation to ensure optimum performance and continual improvement in guest service and employee professionalism
- Completed accounts payable report weekly
- Prepared and administered payroll for staff through ADP and Paychex
- Coordinated meetings with all departments to ensure that proper communication led to guest satisfaction and maximum profit and productivity
- Monitored the collection of in-house guest balances
- Provided orientation and continued on-the-job training for new employees
Education
A.A.S. - Business Technology & Accounting
Perry Technical Institute
12.2019
Skills
- Skilled with computer systems and software, including Microsoft Office Suite
- Proficient in Oracle, Workday, and Marketplace
- KSPM 140
- Ability to type 58 WPM
- Bilingual in English and Spanish
- Effective multitask in a fast-paced and challenging environment
- Self-starting, with minimal supervision, goal-oriented
- Adaptive learner, always eager to learn new things
- Demonstrated accuracy, attention to detail, and ability to work well in a team environment
Accomplishments
- Used Microsoft Excel to develop inventory tracking uniforms ordering on spreadsheets.
- Achieved balancing monthly union dues by completing and uploading information on excel with accuracy and efficiency.
Languages
Spanish
Full Professional
Timeline
Overtime Specialist
Terra Graphics subcontracted H2C
10.2024 - Current
Coordinator Operations
J.M. Smucker
03.2022 - 10.2024
Coordinator Operations
BBSI - subcontracted J.M Smucker
02.2020 - 03.2022
Laborer
Zirkle Fruit
05.2017 - 11.2017
Client Care Representative
Express Furniture Rental
10.2016 - 05.2017
Assistant Manager
Red Roof Inn/Comfort Inn
08.2004 - 05.2011
A.A.S. - Business Technology & Accounting
Perry Technical Institute
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