Overview
Work History
Education
Skills
Timeline
Generic

Myrthel Michel

Kissimmee

Overview

5
5
years of professional experience

Work History

Server

Applebee's Grill + Bar
Tallahassee
03.2024 - Current
  • I greeted customers, answered questions, and recommended specials to increase profits.
  • I took orders from customers accurately while promoting desserts, appetizers, and specialty drinks to optimize sales.
  • I operated POS terminals to input orders, split bills, and calculate totals.
  • I checked with guests to get feedback on the food served, resolve issues, bring additional items, and refill beverages.
  • I developed a rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • I prepared drinks according to standard recipes.
  • I performed opening and closing duties, such as setting up the dining area and restocking supplies.
  • I collected dirty dishes and glasses from tables or counters, preparing areas for the next diners.
  • I trained new servers
  • I took reservations and to-go orders while following health safety guidelines when preparing and serving food products.

Remote Sales Representative

U-haul Moving and Storage
Pheonix
02.2021 - 08.2022
  • I developed customized sales techniques to successfully sell and upsell U-haul equipment and services to new and existing customers.
  • I used excellent verbal skills to pursue call control, engage customers in conversation, and effectively determine reservation needs.
  • I engaged casual renters to provide information about featured products and recommend merchandise, driving sale/call resolutions by an estimated 60%.
  • I fielded customer complaints and queries, fast-tracking for problem resolution.
  • I de-escalated problematic customer concerns by maintaining calm and friendly demeanor.

Cashier and Packager

Krispy Kreme Doughnut
Kissimmee
10.2020 - 01.2021
  • I worked multiple positions around the store such as cashiering at the register, taking orders at the front counter and drive-thru, distributing and organizing donuts on trays and packages.
  • I coordinated with other workers and collaborated as a team to address customers satisfaction, concerns, and customization.

Education

Bachelor of Arts - Public Relations

Florida Agricultural And Mechanical University
Tallahassee, FL
05-2027

Associate of the Arts Degree -

Valencia College
Kissimmee, FL
05.2022

Skills

  • Leadership and Team Collaboration
  • Effective Customer Upselling and Menu Memorization
  • Food Safety, Table Bussing, and Food Running
  • Sales Closing and Customer Service
  • Problem-Solving and Critical Thinking
  • Creative Verbal and Written Communication
  • Planning, Organization, and Multitasking
  • Public Relations Strategies
  • Relationship Building and Media Relations
  • Beverage preparation and guest seating
  • Social Media Monitoring and Operations
  • Haitian Creole

Timeline

Server

Applebee's Grill + Bar
03.2024 - Current

Remote Sales Representative

U-haul Moving and Storage
02.2021 - 08.2022

Cashier and Packager

Krispy Kreme Doughnut
10.2020 - 01.2021

Bachelor of Arts - Public Relations

Florida Agricultural And Mechanical University

Associate of the Arts Degree -

Valencia College

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Myrthel Michel