MYSE D. SUITT
Durham,NC
Summary
Healthcare financial operations professional with a background in Medicaid accounting, patient financial services, referral coordination, and clinical administration. Has hands-on experience in transaction auditing, cash reconciliation, dispute resolution, regulatory compliance, and team support across healthcare and service settings.
Overview
15
15
years of professional experience
Work History
Accounting Assistant I - Supporting (NCMMIS)
GENERAL DYNAMICS INFORMATION TECHNOLOGY (GDIT)
2025.02 - Current
- Managed Medicaid fiscal operations by reviewing, verifying, and applying incoming funds to State Accounts Receivable ledgers, ensuring accurate resolution of outstanding balances.
- Reconciles Medicaid provider transactions, general ledger accounts, and bank statements for NCMMIS.
- Investigate and resolve transactional discrepancies, billing errors, and missing documentation while meeting or exceeding contractual Service Level Agreements (SLAs).
- Processed manual financial adjustments while maintaining accurate supporting documentation to ensure timely and compliant transaction resolution.
- Utilized Excel to systematically isolate and resolve transactional discrepancies in high-volume healthcare claim datasets, enhancing accuracy in financial reporting.
Customer Service Specialist - Travel
AMERICAN EXPRESS — Remote -
2022.02 - 2025.02
- Handled transactions throughout booking, ticketing, and invoicing processes, facilitating smooth customer experiences.
- Resolved escalated issues for merchants and cardmembers related to billing discrepancies, unauthorized charges, and payment processing errors, maintaining trust and loyalty.
- Resolved cardmember inquiries following American Express service standards and account policies, ensuring high customer satisfaction.
- Audited financial records prior to invoicing to ensure billing compliance and accurate revenue reporting.
Administrative Specialist
UNC GASTROENTEROLOGY, UNC SCHOOL OF MEDICINE — Chapel Hill, NC
Chapel Hill, NC
2019.09 - 2021.05
- Provided comprehensive administrative support to GI providers by managing scheduling, calendars, telephone communications, preparing patient charts, and coordinating follow-ups.
- Coordinated specialty referrals and secured radiology reports, imaging, pathology slides, and additional documentation using Epic and PowerShare to ensure timely patient care.
- Supported clinical staff and call-center operations while maintaining accurate departmental reports and optimizing operational workflows.
- Assisted with Phase I–IV clinical research studies, including CTMS tracking, clinical budgets, investigator files, study start-up/close-out documentation, and data queries.
Administrative Associate Team Lead
UNC HEALTHCARE GI/LIVER — Chapel Hill, NC
Chapel Hill, NC
2015.10 - 2019.09
- Managed clinic operations including registration, insurance verification, scheduling, check-in/check-out, patient payments, cash reconciliation, and deposits.
- Led daily call-center and clinic operations, including workflow coordination, workload prioritization, staff assignments, and policy implementation.
- Trained staff, identified training needs, and developed and maintained SOPs and reference guides to enhance operational consistency.
- Monitored productivity and quality reports, supported departmental budgeting, and contributed to quality-improvement initiatives for better service delivery.
- Processed complex GI, Liver, and Hepatology referrals, ensuring timely acquisition of required medical records and prior authorizations for patient care.
Financial Care Counselor
DUKE HEALTH PRMO — Durham, NC
Durham, NC
2013.08 - 2015.11
- Assisted patients with financial counseling, government funding resources, uninsured payment options, and account resolution.
- Managed patient accounts, insurance information, payment arrangements, prior authorizations, claims, and billing issues to ensure compliance with departmental and regulatory requirements.
- Registered patients and maintained accurate demographic and financial information while processing payments and reconciling daily cash deposits.
- Compiled departmental statistics to enhance accuracy and efficiency of account processing.
ER Technician I
DUKE REGIONAL HOSPITAL — Durham, NC
Durham, NC
2012.01 - 2013.08
- Delivered basic life-support interventions and emergency assistance under nursing direction, ensuring airway support, hemorrhage control, chest compressions, and fracture stabilization for optimal patient outcomes.
- Collected and tracked vital signs to ensure accurate patient monitoring in the emergency room.
- Contributed to emergency department patient care, enhancing overall treatment experience.
- Transported patients and collected, labeled, and delivered blood specimens for laboratory testing, fostering effective communication with patients, families, and clinical staff to enhance care coordination.
- Supported nurses by setting up trauma room and preparing patients for procedures.
Education
Bachelor of Science - Behavioral & Social Sciences, Social Work, Childhood Development & Family Relations
NORTH CAROLINA CENTRAL UNIVERSITY
Durham, NC2027-05
Skills
- Healthcare management Medicaid operations Accounts Receivable Account Reconciliation Patient Access Revenue Cycle Management Financial Analysis Claims Processing Billing & Invoicing Customer support Team Leadership Staff Training Financial Reporting Compliance management Data analytics
- Systems: Microsoft Excel and Office 365 Epic OnCore CTMS PowerShare Sabre 360 GDS
- Sabre 360 GDS
- Healthcare Knowledge: HIPAA regulations CPT Coding Medical billing
- Receivable management Financial management Billing management
AWARDS
Gastroenterology Department Above and Beyond Award — 2016, 2017, 2019, 2020
Timeline
Accounting Assistant I - Supporting (NCMMIS)
GENERAL DYNAMICS INFORMATION TECHNOLOGY (GDIT)
2025.02 - Current
Customer Service Specialist - Travel
AMERICAN EXPRESS — Remote -
2022.02 - 2025.02
Administrative Specialist
UNC GASTROENTEROLOGY, UNC SCHOOL OF MEDICINE — Chapel Hill, NC
2019.09 - 2021.05
Administrative Associate Team Lead
UNC HEALTHCARE GI/LIVER — Chapel Hill, NC
2015.10 - 2019.09
Financial Care Counselor
DUKE HEALTH PRMO — Durham, NC
2013.08 - 2015.11
ER Technician I
DUKE REGIONAL HOSPITAL — Durham, NC
2012.01 - 2013.08
Bachelor of Science - Behavioral & Social Sciences, Social Work, Childhood Development & Family Relations
NORTH CAROLINA CENTRAL UNIVERSITY