Mysha Graham
Summary
Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Hooters Girl
Hooters Inc.
03.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Manger-mike-(917)-325-2355
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Construction Worker
C.slagter Construction Inc
07.2023 - Current
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Delivered prompt service to prioritize customer needs.
FC Associate
Amazon
07.2021 - 02.2023
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Maintained compliance with company safety policies and called violations to attention of management.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Transported packed items onto delivery vehicles, updating tracking database once loaded.
Call Center Representative
GC Services
05.2020 - 05.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
Education
High School Diploma -
Lake Wales Senior High School
Lake Wales, FL05.2020
Skills
- Traffic Movement Understanding
- Scaffold Erection
- Customer Preferences
- Hand Tool Operations
- Worksite Safety
- Brand Representation
- Training and Development
- Cash Handling
- Facility Tours
- Sales Expertise
- Data Gathering
- Problem-Solving Skills
Timeline
Construction Worker
C.slagter Construction Inc
07.2023 - Current
Hooters Girl
Hooters Inc.
03.2023 - Current
FC Associate
Amazon
07.2021 - 02.2023
Call Center Representative
GC Services
05.2020 - 05.2021
High School Diploma -
Lake Wales Senior High School
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