Myss Watson
Raleigh,NC
Summary
Detail-oriented and highly organized professional with experience supporting daily operations, coordinating workflows, and managing administrative processes in fast-paced environments. Skilled in communication, scheduling, data tracking, and maintaining accurate records while supporting team efficiency and operational goals. Proficient in Microsoft Office, Google Workspace, spreadsheets, and remote collaboration tools, with the ability to multitask and work independently. Eager to contribute strong organizational, problem-solving, and coordination skills in a Remote Operations Associate role.
Overview
11
11
years of professional experience
Work History
Assistant Director/Operations Lead
Guru Academy
Raleigh, NC
09.2023 - Current
- Supported daily operational processes and administrative workflows, ensuring efficiency in fast-paced environment.
- Maintain organized records, reports, schedules, and operational documentation with strong attention to detail.
- Coordinated communication and workflow needs among leadership, staff, and clients to enhance collaboration.
- Assist with onboarding processes, document management, and internal coordination efforts.
- Prepared spreadsheets, internal documents, and routine reports, contributing to informed decision-making in business operations.
Customer Service Coordinator - Remote
RestorixHealth
07.2020 - 12.2022
- Coordinated customer service operations, ensuring timely support for healthcare teams.
- Managed communication with patients and healthcare providers, enhancing clarity and responsiveness.
- Resolved patient inquiries regarding treatment and services promptly.
- Maintained accurate records of patient interactions and feedback.
- Implemented quality control measures to improve service delivery consistency.
- Processed customer inquiries and requests, delivering accurate information about services and products.
Guest Advocate
Target
Durham, NC
06.2015 - 10.2019
- Resolved customer complaints professionally, improving guest satisfaction and loyalty.
- Assisted guests with product inquiries and provided exceptional customer service.
- Trained new staff on customer service protocols and operational procedures, enhancing team readiness and service quality.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Collaborated with sales team to manage inventory levels and address item issues, ensuring seamless operations.
Education
Bachelor of Science - Behavioral And Social Sciences
North Carolina Central University
Durham, NCSkills
- Operations Support
- Workflow Coordination
- Data management
- Reporting & Documentation
- Excel & Google Sheets
- Administrative Support
- Scheduling & Task Management
- Cross-Functional Team Collaboration
- Office Software
- Remote Collaboration Tools
- Time Management
Timeline
Assistant Director/Operations Lead
Guru Academy
09.2023 - Current
Customer Service Coordinator - Remote
RestorixHealth
07.2020 - 12.2022
Guest Advocate
Target
06.2015 - 10.2019
Bachelor of Science - Behavioral And Social Sciences
North Carolina Central University