Myste Wood
Dublin,TX
Summary
Dynamic Store Manager with a proven track record at Cricket Wireless, excelling in customer service and team leadership. Enhanced customer satisfaction through effective staff training and innovative merchandising strategies. Skilled in inventory management and problem-solving, fostering a positive environment that drives sales and builds lasting customer relationships.
Overview
18
18
years of professional experience
Work History
Store Manager
Cricket Wireless
Bowie, TX
07.2022 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
1st Assistant Manager
Jimmy John's
Arlington, TX
02.2015 - 11.2022
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Customer Service Representative
Yellow Pages/ Phone Book
Lewisville, TX
04.2007 - 10.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Diploma -
Mac Author High School
Irving, TX05.1996
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
Timeline
Store Manager
Cricket Wireless
07.2022 - 12.2024
1st Assistant Manager
Jimmy John's
02.2015 - 11.2022
Customer Service Representative
Yellow Pages/ Phone Book
04.2007 - 10.2010
Diploma -
Mac Author High School