Mystee Rose Francisco
West Covina,CA
Summary
Registered Nursing professional with substantial experience in healthcare management and patient care. Demonstrates strong ability to lead and collaborate with multidisciplinary teams, ensuring optimal patient outcomes and staff efficiency. Adept at adapting to changing healthcare environments while maintaining high standards in clinical practice and regulatory compliance. Skilled in critical decision-making, patient assessment, and staff training, with focus on fostering supportive and result-driven workplace.
Medical information specialist prepared to contribute to healthcare teams with thorough knowledge of medical records management. Proven abilities in maintaining data integrity and supporting patient care through accurate health information. Known for strong collaboration, adaptability, and reliability in dynamic environments.
Proficient Program Director bringing 6-year record of success in spearheading programming development and day-to-day management. Performance-oriented, driven and creative with good program pitching and organizational skills. Diplomatic in resolving conflicts and building consensus between operational areas.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RN Supervisor & RN Quality Assurance
Cambridge Healthcare Services; West Covina Healthcare Center
West Covina, CA
04.2026 - Current
- Supervised nursing staff, ensuring adherence to patient care standards and regulatory compliance.
- Developed and implemented training programs for new nurses to enhance clinical skills and efficiency.
- Coordinated patient care plans with interdisciplinary teams to improve health outcomes.
- Monitored quality assurance metrics, identifying areas for improvement in healthcare delivery.
- Advocated for patient needs within the healthcare organization, working closely with multidisciplinary teams to optimize resource allocation and service delivery.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Review patient care records, clinical practices, and care plans to ensure compliance with established healthcare standards and regulations.
- Implement and track programs to address deficiencies in patient care, optimize outcomes, and enhance safety.
- Collaborate with healthcare teams to develop, update, and enforce policies and procedures that promote quality care.
- Conduct audits of clinical and operational processes, analyze performance metrics, and identify areas for improvement.
- Investigate patient complaints or adverse events, determine root causes, and implement corrective actions to prevent recurrence.
Medical Records Assistant
West Covina Healthcare Center
West Covina, CA
09.2024 - 04.2026
- Managed patient health records ensuring compliance with regulations and standards.
- Implemented document management systems to enhance record retrieval efficiency.
- Conducted regular audits of medical records for accuracy and completeness.
- Developed workflows to streamline data entry processes, reducing errors significantly.
- Collaborated with healthcare providers to ensure timely updates of patient information.
- Analyzed data trends in medical records to identify areas for process improvement.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Reduced errors in coding diagnoses and procedures by meticulously reviewing medical records for accuracy.
- Monitored changes in regulations and guidelines affecting medical records management, adjusting departmental policies accordingly.
- Conducted regular audits of medical records to identify discrepancies and areas for improvement in documentation practices.
- Collaborated with healthcare professionals to ensure accurate documentation of patient conditions and treatments.
Program Director
First Venture Enterprises, INC DBA Ramona ADHCC
Baldwin Park, CA
04.2015 - 12.2024
- Managed program operations and provided strategic leadership for all workers.
- Designed and implemented standard operating procedures in various departments for optimal efficiency.
- Engaged closely with program participants to uncover issues, determine appropriate solutions and offer assistance.
- Coordinated planning and program development between news teams and other programming staff.
- Oversaw daily operations of ADHCC program functions.
- Helped participants receive recommended services, including nursing, physical therapy, occupational therapy, nutrition services, dietary services and speech therapy.
- Inspected building each day for hazards and safety issues and had all issues addressed immediately by maintenance personnel.
- Collaborated with team members to identify and accomplish agency objectives.
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
- Responsible for overseeing the daily operations of the center, including agency compliance with licensing regulations for all programs, staffing and program supervision and quality assurance.
- Coordinate with multi disciplinary team (RN, PT, OT, Dietitian, Pharmacist and Physician) regarding participant's individual plan of care.
Assistant Program Director
West Covina ADHCC
La Puente, CA
01.2015 - 09.2024
- Organized and updated all documents related to project.
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Gathered information from families and social services agencies to inform development of treatment plans.
- Adhered strictly to federal, state and local guidelines in relation to ADHCC standards.
- Assist Program Director in overseeing the daily operations of the center, including agency compliance with licensing regulations for all programs, staffing and program supervision and quality assurance.
- Coordinates with RN's, Social Worker, Physical Therapist, Occupational Therapist, Dietitian, Pharmacist and Physician regarding participant's individual plan of care.
Education
Bachelor of Science - Nursing
University Of The East RM Memorial Medical Center
Philippines04-2004
Skills
- Quality assurance checks
- HIPAA compliance
- Patient confidentiality
- Adaptability to change
- Medical coding expertise
- Information verification
- Medical terminology proficiency
- HIPAA regulations
- Written and verbal communication
- Effective leader
- Staff development
- Program leadership
Certification
Registered Nurse - December 2025
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
RN Supervisor & RN Quality Assurance
Cambridge Healthcare Services; West Covina Healthcare Center
04.2026 - Current
Medical Records Assistant
West Covina Healthcare Center
09.2024 - 04.2026
Program Director
First Venture Enterprises, INC DBA Ramona ADHCC
04.2015 - 12.2024
Assistant Program Director
West Covina ADHCC
01.2015 - 09.2024
Bachelor of Science - Nursing
University Of The East RM Memorial Medical Center
Education and Training
Bachelor of Science in Nursing