Mysti Kinsey

• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Coached team members in techniques necessary to complete job tasks.
• Audited team performance and compliance with store and company standards.
• Managed schedules, accepted time off requests.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Champion of gun sales in the building

• Monitored trends in online retail to identify new opportunities for growth.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Improved monthly sales with successful marketing, sales and customer relations approaches.

• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.
• Created employee schedules to align coverage with forecasted demands.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.

• Collaborated with store manager to maintain daily operations.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Spearheaded and implemented new projects to expand scope of engagement.

• Counted and labeled prescriptions with correct item and quantity.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Coordinated verification and filling of more than 80 daily prescriptions in high-volume pharmacy environment.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.