Mythili Guda
Chandler,AZ
Summary
Efficient Salesforce Administrator eager to leverage knowledge in cloud-based database management systems. Skilled in database security, backup, and recovery with a good understanding of automation and containerization tools. Team-oriented with strong work ethic.
Overview
14
14
years of professional experience
Work History
Salesforce Administrator
Savvas Learning Company
11.2021 - 03.2023
- Keeping Track of Sales targets, point of contact for any sales queries, and managing customer data
- Adding and deactivating users on Salesforce; running the sales report to help forecast
- Supporting the Sales team, qualifying Sales leads on Salesforce
- Enhanced user experience by optimizing Salesforce system configurations and customizations.
- Streamlined business processes for increased efficiency by implementing automation tools within the Salesforce platform.
- Collaborated with cross-functional teams to develop customized solutions that met specific business needs.
- Designed and implemented custom forms application for the merchandising division with 165 additional users
- act as a liaison between the Salesforce development team and the client
Salesforce Business Analyst
Allergan Ltd.
08.2019 - 10.2021
- Re-engineered an existing product that has around 4000 active users.
- Brought on 35 new customers in the first few months and continued this growth rate.
- 98% success rate in project completion by the first estimated date.
- Managed Salesforce requests/issues for 2,500+ Salesforce total end users.
- Automated sign-up messages to clients, leading to an increase of 50% in subscriptions and a churn rate decrease to below 1%.
- Enhanced Salesforce efficiency by identifying and implementing process improvements.
- Streamlined data management for better decision-making by optimizing the use of Salesforce reporting tools.
Business Analyst
One Medical
05.2018 - 07.2019
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Researched, analyzed, and documented systems alternatives based on business requirements
- Developed and executed complex test scripts
- Used MS Visio to model the process using the UML to create Use Case diagrams, Activity diagrams, Data Flow Diagrams, Sequence Diagrams, and collaboration diagrams
- Collaborate with senior-level business and IT resources to ensure that the strategy, planning, and delivery approach will achieve the desired results
- Identify project tasks and Requirements Traceability Matrix (RTM) across the deliverables of the project
- Checked and created the test plans and test scenarios for testing the data and used Evoke to check the quality before loading the data
- Collaborated with stakeholders to define project objectives and criteria.
- Responsible for User Acceptance Testing (UAT) for the successful implementation project
- The Change Request process, analyzed the impact of the change request on the Project Plan, Scope, and Schedule.
Programmer Analyst
INRS Enterprises LLC
05.2009 - 05.2011
- Involved in all the phases of Software Development Life Cycle (SDLC)
- Worked closely with clients to establish specifications and system designs.
- Identified causes of issues within applications and determined which modifications need to be made.
- Developed Stored Procedures, Triggers, and Views in SQL Server 2008 for accessing the database
- Implemented and extensively used the Object-Oriented programming concepts in C# and ASP.NET 3.0
- Directed software design and development to meet client needs for functionality and performance.
- Involved in debugging and troubleshooting User interface screens
- Involved in NUnit Testing, Integration Testing and Regression Testing
Education
Master of Science -
University Of Bridgeport
CT, USABachelors of Instrumentation Engineering
IndiaSalesforce Administrator (ADM-201), 21445443
Skills
- Report Building
- Workflow Management
- User Administration
- Lightning Experience
- Salesforce Customization
- Data Management
- Data Migration
- Security Management
- Process Automation
Timeline
Salesforce Administrator
Savvas Learning Company
11.2021 - 03.2023
Salesforce Business Analyst
Allergan Ltd.
08.2019 - 10.2021
Business Analyst
One Medical
05.2018 - 07.2019
Programmer Analyst
INRS Enterprises LLC
05.2009 - 05.2011
Master of Science -
University Of Bridgeport
Bachelors of Instrumentation Engineering
Salesforce Administrator (ADM-201), 21445443
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