Dependable student who is successful at providing fast, high-quality customer service to guests in customer service settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, and management. Keeps environment positive and inviting by quickly overcoming obstacles in the work place.
Hi, I’m
MYTRIANG (Tia) LO
Chico,CA
Summary
Overview
5
years of professional experience
Work History
Chili's Bar And Grill
Food Runner
11.2021 - 08.2022
Job overview
- Created positive lasting friendships with co-workers and regular bar customers.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
- Greeted customers and provided outstanding customer service.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Organized and replenished supplies at food stations to optimize team performance.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Cultivated warm relationships with regular customers.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Kohl's
Omni Lead
10.2017 - 09.2019
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Directed and supervised team of 3 engaged in item recovery.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
University of California - DavisDavis, CA
Bachelor of Arts from Psychology
06.2024
University Overview
University of California - DavisDavis, CA
Minor from Education
06.2024
University Overview
Butte CollegeOroville, CA
Associate of Arts from Psychology
06.2022
University Overview
Butte CollegeOroville, CA
Associate of Arts from Social And Behavioral Sciences
06.2022
University Overview
Butte CollegeOroville, CA
Certificate from Early Childhood Education
06.2022
University Overview
Skills
- Industry Best Practices
- POS Experience
- Professional Relationships
- Performance Improvement
- Food Preparation
- Order Placement
- Cleanliness Standards
- Proper Storage Procedures
- Critical Thinking
- Opening and Closing Procedures
- Menu Item Presentation
- Procedure Preparation
- Guest Relations
- Verifying Orders
- Time Management
- Anticipating Customer Needs
- Effective Multitasking
- Customer Needs Assessments
- Heavy Lifting
- Fluid Communication
Urbansitter
Urbansitter
Assists parents and guardians with their child/children for a cheaper fee than average local daycare. Keeps children safe and happy while guardians work or go on short trips.
Timeline
Food Runner
Chili's Bar And Grill
11.2021 - 08.2022
Omni Lead
Kohl's
10.2017 - 09.2019
University of California - Davis
Bachelor of Arts from Psychology
University of California - Davis
Minor from Education
Butte College
Associate of Arts from Psychology
Butte College
Associate of Arts from Social And Behavioral Sciences
Butte College
Certificate from Early Childhood Education
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