Myya Faulkner
Texarkana,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
14
14
years of professional experience
Work History
BHA
Riverview Hospital
Texarkana, Arkansas
08.2023 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered incoming calls promptly and courteously.
- Provided accurate information regarding services offered.
- Routed calls to appropriate personnel or departments.
- Escalated customer complaints or issues to supervisor when necessary.
- Reviewed patient charts for accuracy and completeness.
- Maintained a secure filing system for confidential documents.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Updated patient files with new medical information as needed.
- Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
- Compiled discharge summaries for all discharged patients.
- Resolved any discrepancies found in the review process.
- Performed quality assurance reviews of medical records for accuracy and completeness.
Sales Associate
Roadrunner
Texarkana
06.2023 - 08.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Suggested ideas for improving store operations and increasing profits.
FOH Manager
Buffalo Wild Wings
Texarkana , Texas
07.2010 - 01.2021
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Handled all appropriate paperwork, as well as all business calls
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
Skills
- Analytical
- Remote Office Availability
- Teamwork and Collaboration
- MS Office
- Task Prioritization
- Communication
- Customer Service
- Multitasking Abilities
- First Aid/CPR
- Public Speaking
- Friendly, Positive Attitude
- Dependable and Responsible
- Critical Thinking
- Supervision and leadership
Timeline
BHA
Riverview Hospital
08.2023 - 09.2024
Sales Associate
Roadrunner
06.2023 - 08.2024
FOH Manager
Buffalo Wild Wings
07.2010 - 01.2021