Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nashwan Murad

Sterling Heights,MI

Summary

Proven Sales Representative at Alliance Mobile At&t, adept in upselling and relationship building, significantly enhancing revenue through strategic persuasion and customer service excellence. Trained technicians and resolved complex issues as Assistant Manager at Phone Clinic, showcasing strong interpersonal communication and problem-solving skills. Achieved high conversion rates and customer satisfaction, demonstrating a commitment to excellence and teamwork.

Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.

Overview

6
6
years of professional experience

Work History

Sales Representative

Alliance Mobile At&t
02.2024 - 01.2025
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Upsold products and services strategically, increasing average transaction value and revenue generation.
  • Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
  • Collaborated with team members to share best practices, enhancing overall team performance.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Followed up on leads diligently through organized tracking systems, ensuring a higher conversion rate of prospects to customers.
  • Built relationships with customers using strong persuasion and active listening skills.

Phone Clinic

Asistant Manager
04.2019 - 01.2023
  • Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
  • Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
  • Collaborated with team members to troubleshoot complex issues, resulting in successful resolutions.
  • Trained new technicians in company procedures and best practices, fostering a cohesive team environment.
  • Completed warranty claims for eligible repairs, alleviating financial burdens on customers when applicable.

Education

High School Diploma -

Sterling Heights High School
12901 15 Mile Rd Sterling Heights MI
06-2019

Skills

  • Upselling and cross selling
  • Relationship building
  • Interpersonal communication skills
  • Revenue generation
  • Customer service
  • Customer relations

Languages

Arabic
Native or Bilingual

Timeline

Sales Representative

Alliance Mobile At&t
02.2024 - 01.2025

Phone Clinic

Asistant Manager
04.2019 - 01.2023

High School Diploma -

Sterling Heights High School

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Nashwan Murad