NICOLE FAZIO
Summary
Sales Specialist with extensive experience in customer service and proven track record of exceeding sales targets. Expertise in effective communication and relationship-building drives consistent sales growth. Results-oriented approach emphasizes efficiency and thoroughness. Brings years of retail and management experience to contribute to a dynamic team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Personal Shopper
Maplebear Inc.
Boulder, Colorado
11.2019 - Current
- Selected optimal items aligned with customer preferences.
- Secured and stored items following health and safety guidelines.
- Achieved 4.96-star customer rating through efficient, precise service under tight deadlines.
Real Estate Consultant
Bond
New York, NY
10.2015 - 02.2019
- Managed email correspondence and scheduled client appointments efficiently.
- Conducted follow-ups with leads to nurture relationships and drive conversions.
- Cultivated strong client connections, fostering loyalty and long-term business relationships.
- Drafted and reviewed contracts, purchase agreements, deeds, and leases accurately.
Server
Brinkley's
New York, NY
12.2012 - 12.2013
- I saved drinks and food from spilling, completed side work, and ensured the cash drop was accurate—which more often than not resembled running with the bulls in Pamplona than working in a restaurant, but the energy was fun and exciting.
Assistant Manager
Bibiana Osteria Enoteca
Washington, DC
08.2011 - 12.2012
- Achieved service rating increase on OpenTable from 4.2 to 4.4.
- Consistently received positive guest reviews for exceptional service.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
Server
TenPenh
Washington, DC
12.2009 - 08.2011
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Assistant Manager
Acacia Park Resort
Temescal Canyon, CA
01.2006 - 08.2009
- Received "Shining Star" Service Award for exceptional service delivery.
- Resolved complaints and concerns promptly to ensure client satisfaction.
- Utilized active listening and open-ended questioning to address inquiries effectively.
- Coordinated maintenance and repairs to maintain operational and aesthetic standards.
Education
Associate of Arts - Health Sciences
Community College of Denver
DenverCertificate - Phlebotomy
Phlebotomy Training Specialists
Thornton, COGraduated -
Balmoral State High School
Brisbane, QLDCertification
- Phlebotomy Technician [National Healthcare Certification Organization]
- Basic Life Support [American Heart Association]
- 200hr Yoga Teacher Certification [PURE Yoga NYC]
- RYT200 [Yoga Alliance]
References
- Rayann - Phlebotomy Training Specialists (720) 829-2671
- Mary - Acacia Park Resort (818) 648-7158
Timeline
Personal Shopper
Maplebear Inc.
11.2019 - Current
Real Estate Consultant
Bond
10.2015 - 02.2019
Server
Brinkley's
12.2012 - 12.2013
Assistant Manager
Bibiana Osteria Enoteca
08.2011 - 12.2012
Server
TenPenh
12.2009 - 08.2011
Assistant Manager
Acacia Park Resort
01.2006 - 08.2009
Associate of Arts - Health Sciences
Community College of Denver
Certificate - Phlebotomy
Phlebotomy Training Specialists
Graduated -
Balmoral State High School