SRICHARAN SAJJANAPU
Irving,TX
Summary
Dynamic IT Support Specialist with proven expertise at GK Builders and Developers, enhancing system uptime by 20% through effective network troubleshooting and VPN administration. Proficient in Linux system administration and technical documentation, I excel in cross-functional collaboration and possess strong project management skills, ensuring seamless integration of diverse IT environments.
Overview
1
1
year of professional experience
Work History
IT Support Specialist
GK BUILDERS AND DEVELOPERS
Hyderabad, Telangana
05.2022 - 05.2023
- Provided Tier 1–2 support on Windows 10/11, macOS, and Linux systems, resolving over 100 tickets involving OS errors, hardware faults, and access issues via ServiceNow.
- Performed PC setup, deployment, and firmware updates; supported antivirus scans, and removed unauthorized applications.
- Created internal documentation on system configs, VPN setup guides, and troubleshooting workflows to improve resolution time.
- Participated in IT sync meetings focused on change management and system patch rollouts.
- Automated recurring support tasks using Bash scripting, enhancing team efficiency.
- Delivered end-user support and training, ensuring high customer satisfaction through clear communication and follow-ups.
IT Technical Support Intern
GK BUILDERS AND DEVELOPERS
Hyderabad, Telangana
01.2022 - 05.2022
- Supported Linux and macOS environments, with software installs, SSH key management, and network troubleshooting.
- Assisted in resolving remote access issues via VPN and SSH across Windows and Linux platforms.
- Drafted technical user guides, and contributed to documentation for new hire onboarding.
- I shadowed senior admins and gained exposure to ITIL-based service operations, including change review and escalation paths.
Education
Master of Science - Computer Science
University of North Texas
Denton, TX08.2025
Bachelor of Science - Information Technology
Vasavi College of Engineering
Hyderabad06.2023
Skills
- Windows/macOS integration
- Linux system administration, shell scripting
- Hardware and software troubleshooting
- PC setup and deployment
- Virus and spyware removal
- Firmware updates
- SSH and VPN configuration
- ServiceNow, Remedy (familiar)
- Jira, Lucidchart, MS Office Suite
- Git, version control
- Technical documentation, process mapping
- Project management, Agile, Waterfall
- Cybersecurity awareness
- Customer service orientation
- Change management, ITIL V4 (working knowledge)
- End-user support and training
Projects
- Apache Spark Cancer Prediction – Built scalable ML pipeline achieving 97% accuracy with 40% training time reduction.
- Wireless Network Slicing for 5G – Simulated bandwidth management strategies for 5G network slices to ensure QoS and segmentation.
- AI/ML Memory Architecture Optimization – Explored secure neuromorphic data pathways to reduce latency in ML systems.
Timeline
IT Support Specialist
GK BUILDERS AND DEVELOPERS
05.2022 - 05.2023
IT Technical Support Intern
GK BUILDERS AND DEVELOPERS
01.2022 - 05.2022
Master of Science - Computer Science
University of North Texas
Bachelor of Science - Information Technology
Vasavi College of Engineering
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