Joseph Abouaziz
Covina,CA
Summary
Recent college graduate currently working in operations with experience successfully supporting client vendors maintaining customer expectations. Experienced in maintaining an organized work environment to satisfy customers, retain employees, and expand quality assurance. Proficient in keeping accounts current for optimal business operations and customer satisfaction. Seeking to further a career in leadership roles as I continue my education in grad school.
Overview
6
6
years of professional experience
Work History
General Supervisor of Operations
Ttec (TeleTech) - HealthCare Solutions
Austin, TX
10.2022 - Current
- Supervised daily operations, ensuring adherence to quality and performance standards.
- Trained and supervised new staff of 20 agents, fostering a collaborative team environment.
- Implemented process improvements that enhanced call handling efficiency and customer satisfaction.
- Monitored key performance indicators, identifying trends to optimize team productivity.
- Resolved escalated customer issues, utilizing effective conflict resolution techniques.
- Collaborated with management to strategize on operational enhancements and resource allocation.
- Conducted regular performance reviews, providing constructive feedback for continuous improvement.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Project Sales Coordinator
TS Conductor
Huntington Beach, CA
06.2022 - 10.2022
- Coordinated project timelines and deliverables across multiple sales teams.
- Developed comprehensive proposals in collaboration with engineering and production departments.
- Managed customer communications, ensuring timely responses to inquiries and concerns.
- Streamlined sales processes by implementing CRM tools for tracking leads and customer interactions.
- Improved client satisfaction through effective relationship management and proactive problem-solving initiatives.
- Maintained detailed records of all project activities, facilitating accurate reporting and analysis when required by management or other stakeholders involved in each transaction process.
Process Assistant Trainer
Amazon
Chino Hills, CA
04.2020 - 03.2022
- Streamlined daily operations by coordinating team schedules and task assignments.
- Supported process improvements through data analysis and workflow documentation.
- Implemented training programs for new hires to enhance onboarding experience.
- Led cross-functional meetings to align project goals and improve communication.
- Monitored performance metrics to identify areas for operational efficiency gains.
- Developed standard operating procedures to ensure compliance with safety regulations.
- Mentored junior staff, fostering skill development and knowledge sharing across teams.
HR ASSISTANT INTERN
TECT Power
Santa Fe Springs, CA
01.2020 - 04.2020
- Processed employee status changes and kept human resources systems and employee records of 50+ employees up to date.
- Trained in handling sensitive and confidential employee information with complete discretion.
Education
Bachelor of Science - Business Administration, Management and Human Resources
California State Polytechnic University, Pomona
Pomona, CA05-2020
Skills
- Organized and detail-oriented
- Strong verbal and written skills
- Able to motivate a team by encouraging critical thinking
- Word, Excel proficient
- Operations management
- Employee engagement
- Staff supervision
LANGUAGES
English
Arabic
Timeline
General Supervisor of Operations
Ttec (TeleTech) - HealthCare Solutions
10.2022 - Current
Project Sales Coordinator
TS Conductor
06.2022 - 10.2022
Process Assistant Trainer
Amazon
04.2020 - 03.2022
HR ASSISTANT INTERN
TECT Power
01.2020 - 04.2020
Bachelor of Science - Business Administration, Management and Human Resources
California State Polytechnic University, Pomona