Naama Victor Mingot
El Cajon,CA
Summary
Proven skills in interpreting conversations and translating documents between languages. High-energy and years of related experience and desire to positively impact service for any type of customers. Solid administrative background combined with self-motivated nature. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Talented Software Developer equipped with great coding, debugging and project management abilities. Accomplishes project goals consistently with elegant, scalable code. Works great with team members under Agile and Scrum frameworks.
Overview
1
1
year of professional experience
Work History
Shift Leader
Pollo Loco
El Cajon, CA
10.2022 - Current
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Adhered to all health code regulations while preparing food items for customers.
- Educated customers about offerings, promotions and pricing to boost sales.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coached team members to increase productivity and reduce workplace accidents.
Education
Some College (No Degree) - Computer Software And Media Applications
Itla
Dominican RepublicLanguages
Spanish/English/Creole haitian
Professional
Timeline
Shift Leader
Pollo Loco
10.2022 - Current
Some College (No Degree) - Computer Software And Media Applications
Itla
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