Naama Engel

Sales Associate-

• Greeted customers warmly and offered assistance in finding needed merchandise.
• Given the big baller recognition due to high sales.
• Worked on floorsets and store organization while maintaining a clean and safe shopping environment for customers.
• Answered customer phone calls to address concerns and questions.
• Calculated sales prices and total purchases, and processed cash or credit transactions, as well as helping customers with refunds and product returns.
• Helped customers find desired items and sizes by closely supporting each person throughout the buying and styling process.
• Minimized loss by watching for and recognizing security risks and active theft.

Luxury Bag Specialist-

• Enhanced customer satisfaction through proactive engagement and product recommendations.
• Cultivated strong relationships with high-net-worth clients to enhance customer loyalty and satisfaction.
• Acquired extensive knowledge of luxury brands across multiple product categories to provide well-rounded customer service experiences.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Delivered exceptional product knowledge and personalized service to elevate overall shopping experience.
• Maintained visual merchandising standards to create an appealing store environment for customers.
• Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
• Built relationships with key clients, resulting in increased revenue and long-term partnerships.
• Upheld high standards of professionalism while interacting with clients from diverse backgrounds.

• Made recommendations based on customer preferences.
• Implemented upselling techniques to increase average check totals through menu recommendations.
• Assisted in inventory management, tracking stock levels of food and supplies.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Trained new team members on service protocols and menu knowledge.
• Maintained cleanliness and organization of dining area to meet health standards.
• Resolved customer inquiries and complaints promptly to enhance dining experience.
• Delivered exceptional customer service in a fast-paced dining environment.
• Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
• Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.

• Worked in both store locations and was a part of the opening of the Ramat Aviv store.
• Warmly greeted customers and helped style and give a great shopping experience.
• Assisted with fitting room flow by monitoring product movements and offering additional sizes.
• Minimized loss by watching for and recognizing security risks and active theft in store.
• Notified clientele of preferred customer sales and future merchandise of potential interest to draw repeat business.
• Added tags, folded items and hung products to process merchandise for sales floor replenishment.
• Ran registers during busy periods to back up cashier staff and support smooth customer flow, and helped customers with refunds and product returns.
• Enhanced customer experience through personalized product recommendations.

• Very punctual and responsible. Always turned in assignments on time, in an efficient matter.
• Accepted to the sought after unit of the school of commando, A new unit that was founded in 2019 and was one of the dozens of soldiers to open the now successful and well known advanced training unit.
• Worked at the social work department in the commando brigade of the IDF. The role is a coveted and sought after female role in the military with many applicants.
• The role involved taking care of soldiers whose families struggled with financial needs, lone soldiers, helping newlywed couples start their lives out financially and finding housing for soldiers when required.
• Took care of six combat brigades over the span of two years of service.
• The role required personality traits such as patience, levelheadedness, multitasking, problem solving, and team work if needed.
• The role required to be thorough, organized and having an excellent memory due to the many soldiers under care.
• Worked with different types of computer systems, including Word, Excell, Outlook and confidential military computer system.