Nabeel Salemassi
Chicago,IL
Summary
Operations Support Analyst with an extensive background in supporting clients, fulfilling system support tickets, sales, and computer repair. My work ethic, combined with my people skills, has allowed me to thrive across a variety of roles while building meaningful connections with my peers, management, and clientele. I strive to be an asset to any team I am a part of; both as a performer and by uplifting those around me.
Overview
9
9
years of professional experience
Work History
Operations Support Analyst (Help Desk)- Level II
RouteOne
07.2023 - Current
- Serve as the primary point of escalation for dealer and other RouteOne customer support needs that require specialized attention outside the capabilities of the RouteOne Level 1 Service Desk.
- Self-monitor and manage assigned support tickets daily, ensuring rapid resolution of dealer support issues, while assisting teammates in identification and implementation of continuous improvement needs for Business Operations.
Retail Sales Manager (Promotion)
AT&T
05.2021 - 06.2023
- Oversaw all aspects involved in my retail location. This includes performance, staffing, merchandising, inventory, audits, and handling escalations.
- Partnered with a variety of vendors such as Google, Apple, and Samsung to drive product knowledge among my team and to ensure product launches met expectations in terms of presentations, performance, and customer experience.
Fiber Sales Executive (Promotion)
AT&T
09.2020 - 06.2023
- Prospected and qualified leads within an assigned territory with the goal of selling AT&T enterprise IP and data services to accounts from all AT&T market segments. These services include Ethernet based Internet access, VoIP, MPLS, IPVPN and Metro Ethernet services.
Retail Sales Consultant
AT&T
09.2017 - 09.2020
- Provided customers who entered our retail location with an exceptional in-store experience, while utilizing a consultative sales approach to uncover areas of opportunity to offer customers a complete solution while allowing me to meet sales quotas. Products we offered to customers included Wireless services, home internet, mobile device protection, TV service, and business telecommunication services.
- As a Retail Sales Consultant, I completed the certifications for both the Google Retail Advocate and Apple Masters programs.
- 2019 Winner of AT&T's Summit Award, which is awarded to the top 1% performers in the company.
Geek Squad Agent
Best Buy
06.2016 - 09.2017
- Provided positive, timely service to customers during the check-in and checkout processes; while understanding their technological issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.
- Troubleshooting and repaired both hardware and software issues on computers that were checked in.
Education
BBA - Marketing
Eastern Michigan University
Ypsilanti, MICloud & DevOps: Continuous Transformation
Massachusetts Institute of Technology (MIT) Online Bootcamp
Solutions Architect- Associate (Exp Dec 2027)
Amazon Web Services (AWS)
Cloud Practitioner (Exp April 2027)
Amazon Web Services
Skills
- Amazon Web Services (AWS)
- Software debugging
- Windows, Mac OS, Linux
- Java, Javascript, Python, HTML, XML
- Kubernetes, Docker, Jenkins
- Microsoft Office
- Continuous Integration
- Container Orchestration
Timeline
Operations Support Analyst (Help Desk)- Level II
RouteOne
07.2023 - Current
Retail Sales Manager (Promotion)
AT&T
05.2021 - 06.2023
Fiber Sales Executive (Promotion)
AT&T
09.2020 - 06.2023
Retail Sales Consultant
AT&T
09.2017 - 09.2020
Geek Squad Agent
Best Buy
06.2016 - 09.2017
BBA - Marketing
Eastern Michigan University
Cloud & DevOps: Continuous Transformation
Massachusetts Institute of Technology (MIT) Online Bootcamp
Solutions Architect- Associate (Exp Dec 2027)
Amazon Web Services (AWS)
Cloud Practitioner (Exp April 2027)
Amazon Web Services
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