Nabih Noaman Mohamed
Doha
Summary
Proven achiever in financial and administrative roles, notably at City Bank, where I enhanced workflow optimization and relationship building. Expert in compliance monitoring and staff development,
I significantly improved operational efficiency and team collaboration. My strategic approach to project management and customer service has consistently driven positive outcomes, achieving a notable increase in departmental productivity.
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Accountant
Ateef Joda Auditing Office
10.2008 - 12.2010
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Reviewed general ledger entries and assessed accuracy.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
- Prepared accurate financial statements for management review, aiding in informed decision-making processes.
- Assisted in the implementation of new accounting software, leading to more efficient workflows and reduced manual input errors.
- Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly.
Accountant
Kenoz for Import and Exprort
01.2011 - 08.2011
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Used advanced software to prepare documents, reports, and presentations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Achieved compliance with all tax regulations by staying updated on changes and conducting thorough reviews of financial operations.
- Developed and maintained strong relationships with external auditors, ensuring smooth and efficient audit process.
- Optimized cash flow management, ensuring adequate liquidity for operational needs without compromising investment opportunities.
- Collected and reported monthly expense variances and explanations.
- Tracked funds, prepared deposits and reconciled accounts.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Diminished outstanding debts by analyzing accounts for issues.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Trained new employees on accounting principles and company procedures.
- Identified significant tax savings opportunities by conducting in-depth research on applicable deductions and credits.
- Facilitated smoother audit processes by maintaining organized and comprehensive financial documentation.
- Used accounting software to issue tax returns and prepare consolidated reports.
Customer Service Lead
Metro Hyper Market
12.2012 - 07.2013
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Reduced average call handling time through efficient problem diagnosis and resolution techniques.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Greeted customers and listened closely to problems described to determine solutions.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Reviewed associate performance to identify training needs.
Administrative Supervisor
City Bank
08.2013 - 08.2014
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Reduced overhead costs through careful budget management and resource allocation.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Updated reports, managed accounts, and generated reports for company database.
- Developed policies and procedures for office operations, resulting in consistent practices across all teams.
- Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Trained team members on new hotel services and products to support promotional efforts.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Accounting Manager
G C Trading and Contracting
10.2014 - 03.2016
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Developed and implemented various procedures to improve accounting process.
- Generated monthly and quarterly financial statements for executive review.
- Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
- Managed successful audits by collaborating effectively with internal and external auditors.
- Analyzed and reported on financial data to support business decisions.
- Reviewed analyzed, and improved the overall effectiveness of existing internal controls over financial reporting.
- Reduced outstanding accounts receivable through more effective communication strategies with clients.
- Optimized cash flow management, implementing strategies that minimized cash holding periods.
- Supported financial director with special projects and additional job duties.
Senior Sales Manager
Al Asad Furniture For Import
05.2016 - 04.2022
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Led cross-functional teams to successfully launch new products, ensuring timely market entry and optimal positioning within competitive landscapes.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Teller Currency Exchange and Remittance
Al Dar For Exchange Works
02.2023 - 06.2024
- Achieved higher success rates in executing profitable trades through rigorous backtesting methodologies applied to new strategies before implementation.
- Successfully resolved any trade disputes through effective communication and problem-solving skills.
- Optimized trade execution for enhanced profitability through meticulous market analysis and strategy development.
- Led a team of Forex professionals, providing guidance, mentorship, and performance evaluations.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Educated customers on use of banking website and mobile apps.
Education
Bachelor of Commercial Sciences - Business Administration And Accounting
Higher Institute of Qualitative Studies
Cairo _ Egypt08.2011
Skills
- Deadline-oriented
- Compliance Monitoring
- Budget Administration
- Database Administration
- Information Management
- Relationship Building
- Cross-Functional Teamwork
- Operations Management
- Documentation and control
- Data retrieval systems
- Project Management
- Staff Development and Training
- Policy Development
- Customer Service
- Teamwork and Collaboration
- Accounts Payable and Receivable
- Workflow Optimization
- Human Resources
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Sales team training
- Staff Management
Driving License
A valid Qatari driving license
Certification
- Certified (Accountant)(Ateef Jouda Auditing Office) 2010
Languages
Arabic
Native language
English
Advanced
C1
qatri driving license
qatari driving liceense
Timeline
Teller Currency Exchange and Remittance
Al Dar For Exchange Works
02.2023 - 06.2024
Senior Sales Manager
Al Asad Furniture For Import
05.2016 - 04.2022
Accounting Manager
G C Trading and Contracting
10.2014 - 03.2016
Administrative Supervisor
City Bank
08.2013 - 08.2014
Customer Service Lead
Metro Hyper Market
12.2012 - 07.2013
Accountant
Kenoz for Import and Exprort
01.2011 - 08.2011
Assistant Accountant
Ateef Joda Auditing Office
10.2008 - 12.2010
Bachelor of Commercial Sciences - Business Administration And Accounting
Higher Institute of Qualitative Studies
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