Nabil Dahi
Houston
Summary
Driven, proficient individual with over 15 years of experience in customer service. Goes above andbeyond to create a welcoming work environment and the highest level of customer satisfaction.
Demonstrated expertise in enhancing security measures and client satisfaction through innovative solutions and effective leadership.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Locksmith Technician
Houston Get Locksmith Llc
03.2021 - Current
- Improved client satisfaction by providing prompt emergency lockout services for vehicles, homes, and offices.
- Performed accurate diagnostics on malfunctioning locks to identify issues and implement appropriate repair solutions .
- Enhanced security measures by installing and maintaining various lock systems in residential, commercial, and automotive settings.
- Safeguarded client properties by rekeying locks upon request or as part of a security upgrade strategy.
- Drilled into locked safes to open for legal owners who lost keys or inherited systems.
Martial Arts Instructor
Houston Self Defense Academy / YMCA
01.2017 - Current
- Instructed on proper breathing techniques, stances, and forms.
- Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
- Coached new students by breaking down techniques into simple moves.
- Encouraged physical fitness to encourage students to maintain healthy lifestyles.
- Organized events and tournaments to provide opportunities for students to showcase skills.
Operations Manager
Access Parking
01.2016 - 02.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Correctional Officer / Instructor
DGAPR Moroccan Correction Department
01.2014 - 01.2016
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Assistant Front Desk Manager
Cala Pinitta International Camping
05.2008 - 11.2011
- Assisted in staff training, ensuring consistent quality service to guests from all team members.
- Managed reservation system, accurately inputting guest details
- Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
- Assisted manager with guest check-in and check-out and provided customer service.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
Sales Manager
Perle Jewelry
07.2001 - 03.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor's Degree - Social Studies
University Hassan
Casablanca , Morocco 04.2014
High School Diploma - General Studies
Idriss Al Harti High School
Casablanca, Morocco 06.2000
Skills
- Automotive , Residential and commercial locksmithing
- Leadership & Training Skills
- Physical fitness instruction
- Crisis management
- Problem-solving
- Client relationship management
- Multitasking under pressure
- Time management
- Decision-making in high-pressure situations
Certification
Locksmith license.
Non commissioned security officer license.
CPR.
Languages
English
French
Arabic
Italian
Spanish
Timeline
Locksmith Technician
Houston Get Locksmith Llc
03.2021 - Current
Martial Arts Instructor
Houston Self Defense Academy / YMCA
01.2017 - Current
Operations Manager
Access Parking
01.2016 - 02.2021
Correctional Officer / Instructor
DGAPR Moroccan Correction Department
01.2014 - 01.2016
Assistant Front Desk Manager
Cala Pinitta International Camping
05.2008 - 11.2011
Sales Manager
Perle Jewelry
07.2001 - 03.2008
Locksmith license.
Non commissioned security officer license.
CPR.
Bachelor's Degree - Social Studies
University Hassan
High School Diploma - General Studies
Idriss Al Harti High School
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