Nabil Hadj Ali
Madison
Summary
Customer service and technical support professional with extensive experience at Agiliti Healthcare. Proficient in troubleshooting and maintaining medical and mechanical equipment while adhering to safety and infection-control protocols. Expertise in equipment assembly, workflow organization, and operational planning. Recognized for providing dependable support to clinical teams and fostering positive relationships with clients.
Overview
13
13
years of professional experience
Work History
Customer Service Technician
Agiliti Healthcare
Madison
05.2024 - Current
- Deliver, install, and pick up medical equipment for hospitals and home-care patients.
- Clean, test, and prepare devices following safety and infection-control standards.
- Troubleshoot basic equipment issues and document all service activities.
- Maintain inventory, organize equipment flow, and provide reliable customer support to clinical staff.
Driver
Uber/Lyft
Madison
05.2021 - Current
- Drove clients daily to desired destinations with a focus on safety and comfort.
- Utilized navigation apps to identify most efficient routes for timely arrivals.
- Assisted passengers as needed, ensuring positive travel experiences.
- Ensured vehicle cleanliness and upkeep, including regular servicing and maintenance.
- Greeted passengers warmly to create a welcoming atmosphere during rides.
- Maintained compliance with company policies regarding driver conduct and regulations.
- Responded to customer inquiries, providing recommendations and addressing feedback promptly.
- Organized vehicle maintenance to ensure all certifications were current.
Driver Helper (Seasonal)
UPS
Madison
06.2022 - 01.2024
- Delivered various items to multiple addresses using efficient routes.
- Followed specified schedules to maximize route efficiency and minimize delays.
- Ensured vehicle cleanliness, including refueling, cash card management, and regular maintenance.
- Assisted drivers in loading and unloading packages during peak delivery periods.
- Provided navigation support with GPS systems to achieve timely deliveries.
- Collaborated with team members to enhance delivery routes and operational efficiency.
- Monitored safety compliance by adhering to established safety protocols during package handling.
- Maintained clear communication with drivers regarding delivery statuses and potential delays.
Assembler
Aprilaire, Division of Research Products Corporation
Poynette
01.2022 - 08.2022
- Assembling parts: Preparing and gathering parts to build products according to company specifications.
- Proficiency with power and hand tools.
- Troubleshoot product defects: Identifying, recording, and reporting any product defects.
Senior Technician Mechanical Intervention
SONELGAZ-SPE
Hassi Messaoud
09.2012 - 01.2021
- Ensuring mechanical equipment and test fixtures are maintained and in good working condition.
- Working on the refurbishment and rebuild of existing hardware.
- Assisting in the development and implementation of comprehensive preventive maintenance program.
- Algeria
Education
Associate of Applied Science Degree - Biomedical Equipment Technology
College of Biomedical Equipment Technology
Schertz, TX02.2026
Skills
- Assembly and manufacturing
- Shipping and receiving
- Warehouse operations
- Mechanical maintenance
- Power and measuring tools
- Organizational planning
- Customer service and support
- Technical troubleshooting
- Safety protocols
Languages
- Arabic
- English
Timeline
Customer Service Technician
Agiliti Healthcare
05.2024 - Current
Driver Helper (Seasonal)
UPS
06.2022 - 01.2024
Assembler
Aprilaire, Division of Research Products Corporation
01.2022 - 08.2022
Driver
Uber/Lyft
05.2021 - Current
Senior Technician Mechanical Intervention
SONELGAZ-SPE
09.2012 - 01.2021
Associate of Applied Science Degree - Biomedical Equipment Technology
College of Biomedical Equipment Technology