NABIL PEREZ PINEDA

Device Clinic was a new project for CSC

• Coordinated the schedule for yearly in clinic checks and quarterly remote checks.
• Provided assistance if home monitors were disconnected
• Triaged patients if they called in symptomatic or their device was toning
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Attached electrodes to patients' bodies to perform EKGs.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Organized charts, documents and supplies to maintain team productivity.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Maintained strict data regarding antiarrhythmic medications and labs
• Educated patients on heart monitors and placed them on patients when needed.
• I provide clinical support to physicians and nursing

• Sanitized, restocked and organized exam rooms and medical equipment
• Collected medical records/imaging from other physicians

• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Directed patients to examining rooms and coordinated transportation assistance as necessary.
• Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.

• Greeted patients, assessed needs and directed to appropriate personnel
• Provided information to patients and drafted office emails
• Scheduled Appointments/checked-out patients
• Build Refugee charts
• Translated for Spanish speaking Refugees
• Scanned paperwork in to patient's chart
• Coordinated relevant outside resources and helped secure necessary referrals
• Utilized well-developed communication, active listening and interpersonal talents when interacting with people on a daily basis
• Promoted strict rules regarding patient data to all personnel in an effort to ensure confidentiality
• Communicated extensively with patients to provide assistance, support and instructions
• Organized transportation
• Processed payments and updated accounts to reflect balance changes
• Provided skilled clerical support to all team members, promoting improved office efficiency and enhancing productivity
• Kept reception area clean and organized to provide visitors with positive first impression of company

• Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed a high volume of referrals daily while consistently meeting deadlines for processing requests and scheduling appointments.

• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Streamlined communication processes for improved information exchange between customers and team members.