Sql
Nabil Sattar
Software Development Engineer
Apache Junction,AZ
Summary
Seasoned Engineer and Escalation Manager with over a decade of experience in leading IT operations, including MDM management, project management, and information security. Skilled in enhancing IT systems through automation and advanced technology solutions. Known for excellent problem-solving abilities and leading high-performing teams. Eager to apply extensive IT and engineering expertise to drive operational excellence in a forward-thinking company.
Overview
12
12
years of professional experience
Work History
Software Development Engineer - Escalation Manager
Intel Corporation
Chandler, AZ
01.2019 - 12.2024
- Directed incident response activities by managing investigations, detecting issues, and implementing solutions.
- Organize and drive crisis bridges with major impact and high priority.
- Developed technical solutions to resolve a complex range of problems.
- Set up automation frameworks, tools, and methodology to assist future users and streamline automation.
- Analyzed existing development or manufacturing procedures to suggest improvements.
- Identified areas of improvement in existing automation processes and systems.
- Monitored system performance, identified issues, and optimized automation processes.
- Developed tools to automate manual tasks such as data entry and reporting.
- Conducted in-depth analysis of malicious software and activities.
- Configured user accounts, permissions and access rights for different middleware systems.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Wrote user manuals and other documentation for roll-out in engineer training sessions.
IT Manager
Arizona State University
Tempe, AZ
08.2014 - 12.2019
- Oversaw complete IT team for Sun Devil Athletics administration.
- Proposal development for future projects and expansions.
- Asset and budget management.
- Identified and acted on opportunities to improve and update software and systems.
- Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Trained staff members on various aspects of computer usage and software applications.
Tech Support Analyst Associate
Arizona State University, Tempe Campus
Tempe, AZ
07.2012 - 06.2014
- Troubleshoot and re-image computers in a professional setting.
- Supervise IT team personnel.
- Assisted in the installation and configuration of new computer systems including operating systems, drivers, applications, and peripherals.
- Responded promptly to emergency situations requiring immediate attention such as server failures or data loss incidents.
Education
Bachelor of Science - Science of Biochemistry
Arizona State University
Tempe, AZ05-2014
Skills
- Complex Problem Resolution
- Departmental Escalation Manager
- Experienced in resolving high urgency, complex issues
- Strong written and oral communication skills
- IoT Systems Development
- Implemented P2PE Solutions
- Cost-benefit analysis and procurement
- Information Security Officer and RiskSense management
- Provide accurate data and reporting of key performance indicators, and trends to Team Leaders
- Cybersecurity frameworks and management
- Project framework engineering
- SQL analytics
- Process automation (Python GitHub)
Timeline
Software Development Engineer - Escalation Manager
Intel Corporation
01.2019 - 12.2024
IT Manager
Arizona State University
08.2014 - 12.2019
Tech Support Analyst Associate
Arizona State University, Tempe Campus
07.2012 - 06.2014
Bachelor of Science - Science of Biochemistry
Arizona State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Recognitions
- MSD Quality Superstar - Intel (2023)
- Solid as a Rock (SAAR) - Intel (Multiple Awards)
- Employee of the Month - Arizona State University (June 2018)
Recognition for customer service and technical skill in high-pressure events
- SUN Award - Arizona State University (August 2018)
Recognized for above and beyond teamwork
Software
Technical Skills
- IT Management - Customer Service/Support – 12 years
- Systems Administrator – 10 years
- Workflow Automation/System Integration – 6 years
- Data Scientist with knowledge in PowerBI and SQL
- Python coding language
- Cybersecurity Management and incident recovery
Recognitions
- MIT Quality Superstar - Intel Corp (February 2023) - Nominated for having the top efficiency and KPI's amongst all engineers globally for the quarter
- Solid as a Rock Award (SAAR) - Intel Corp (2021, 2022, 2023, 2024) - Achieved for reliability and dependability for resolving complex/high urgency incidents
- Employee of the Month - Arizona State University (June 2018)
Recognition for customer service and technical skill in high-pressure events
- SUN Award - Arizona State University (August 2018)
Recognized for above and beyond teamwork
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