Nabila Mohsine
Lexington,KY
Summary
Driven professional successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Retail Sales Specialist
Dillard's
Lexington, Kentucky
12.2023 - 04.2025
- Processed transactions accurately using point-of-sale systems.
- Maintained store appearance by organizing displays and ensuring cleanliness.
- Guided customers through product options and provided recommendations to enhance satisfaction and drive sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Greeted customers, answered questions and provided assistance with purchasing decisions.
Manager
Urban Nation
Lexington, KY
07.2019 - 10.2023
- Oversaw inventory management to maintain optimal stock levels and organization.
- Reviewed performance data to identify areas needing process improvements.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed daily schedules to ensure efficient workflow and resource allocation.
- Revamped store displays by updating mannequins to enhance visual merchandising.
Education
Associate of Arts - Law
University of Kentucky
Lexington, KY 08.2022 - 07.2025
Skills
- Customer service
- Visual merchandising
- Inventory management
- Team collaboration
- Sales techniques
- Cash handling accuracy
- Sales expertise
Languages
English
Native/ Bilingual
Arabic
Full Professional
French
Professional
Timeline
Retail Sales Specialist
Dillard's
12.2023 - 04.2025
Associate of Arts - Law
University of Kentucky
08.2022 - 07.2025
Manager
Urban Nation
07.2019 - 10.2023