Summary
Overview
Work History
Education
Skills
Certification
Campus Engagement Community Service
Timeline
Generic

Nabrandeye Shivers

Tucson

Summary

Dedicated and personable professional with a proven track record of delivering exceptional customer service and maintaining a strong focus on workplace efficiency. Skilled in handling cash and card transactions swiftly and accurately, demonstrating outstanding multitasking abilities. Possesses a deep understanding of retail operations in fast-paced, high-volume environments. Known for being service-oriented and maintaining a high level of professionalism when interacting with customers and colleagues. Experienced Cashier adept at managing money, restocking merchandise, and assisting customers in finding products. Consistently upholds clean, organized, and professional workspaces. Exceptional listener with a keen eye for detail, ensuring thorough attention to tasks at hand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Trainer

Campus Recreation (UofA)
01.2025 - Current
  • Meet with clients and go over fitness goals and aspirations.
  • Assess clients and construct a program based on goals and assessment results.
  • Track the client's fitness progression through their program.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Developed customized fitness plans for wide range of clients to expand services.

Customer Service

Footlocker
11.2024 - Current
  • Greet and help assist customers with their in store needs.
  • Work in a fast paced environment with great efficiency.
  • Help both customers and co-workers with quickness.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Assessed and resolved customer service problems and executed solutions.
  • Provided excellent customer service to subscribers and businesses.
  • Increased client retention by providing superior customer service.
  • Trained new hires on customer service policies and procedures.
  • Displayed exceptional customer service and communication skills.
  • Provided outstanding customer service on phone and in person.

Special Orders

Costco
06.2023 - 05.2024
  • Worked in a fast-paced environment with great efficiency.
  • Quick learning employee, Doesn't have to be taught twice how to do certain job tasks.
  • Helped customers find what they were looking for when necessary.
  • Constantly lifting and pushing heavy items with a quickness.
  • Works great with a team of other co-workers on multiple tasks.
  • Printed photo images on canvases, mugs, totes and mouse pads to customize special orders for customers.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Used in-store system to locate inventory and place special orders for customers.
  • Greeted guests, promoted specials, and took orders.

Customer Service

Cactus Grill (Student Union UofA)
09.2022 - 08.2024
  • Help cook and prepare food with a large number of co-workers.
  • Help customers with cash transactions.
  • Worked with the night crew to help clean up the place of business.
  • Assessed and resolved customer service problems and executed solutions.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Answered client queries and complaints to provide strong customer service.
  • Increased customer service ratings significantly through personable service.
  • Collaborated with customer service personnel to optimize outbound efforts.

Cashier

Walmart
12.2021 - 08.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Cashier

Fred Meyer
09.2021 - 10.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.

Server

McDonald's
10.2019 - 06.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Bachelor of Science - Medical Science Emphasis

University of Arizona
Tucson, AZ
05-2026

High School Diploma -

Bartlett High School
Anchorage, AK
05.2021

Skills

  • Residential cleaning
  • Fitness instruction
  • Physical lifting proficiency
  • Member support
  • Food service management
  • Inventory replenishment
  • Effective communication
  • Collaborative team member
  • Rapid execution
  • Adaptable learner
  • Reliable team member
  • Community engagement

Certification

  • ISSA Certified Personal Trainer, Online Fitness Program - issatrainer.com
  • ISSA CPR/AED Certification, Online Fitness Program - issatrainer.com

Campus Engagement Community Service

  • UofA Medical Brigades, Student/Member, Fall 2022, Daily to weekly meetings with fellow students focused on a medical career to discuss everything the group has planned for the week/month. Attend many fundraising events and community services events. Go on occasional mission trips throughout the world.
  • Blue Chip Student, Student/Member, Fall 2022, Weekly meetings for UofA students to discuss different ways and concepts to help the UofA and Tucson community and how to bring new student experience to the campus.
  • African American Students in Life Science, Student/Member, Fall 2022, Student group for African American students in a science-based major. Attend many meetings through the semesters where some of the meetings are for attendance of professional guest speakers. Also do a lot of fundraisers on campus to fund different events within the group.
  • Friendship Missionary Baptist Church (Friendship Cares), Community Service Member, Fall 2022, Help cook and prepare food for the homeless/less-fortunate community of Tucson.
  • Undergraduate Medical Association of Students, Student/Member, Fall 2022, Medical based student group on campus. We go through weekly meetings where we go over our events and plans for the rest of the month or semester. Also have workshops for resume building, internships/externships, volunteering, and physician shadowing. Also attend many community service events.

Timeline

Personal Trainer

Campus Recreation (UofA)
01.2025 - Current

Customer Service

Footlocker
11.2024 - Current

Special Orders

Costco
06.2023 - 05.2024

Customer Service

Cactus Grill (Student Union UofA)
09.2022 - 08.2024

Cashier

Walmart
12.2021 - 08.2022

Cashier

Fred Meyer
09.2021 - 10.2021

Server

McDonald's
10.2019 - 06.2021

Bachelor of Science - Medical Science Emphasis

University of Arizona

High School Diploma -

Bartlett High School

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