nacerina azevedo
West Bridgewater,MA
Summary
Dedicated Direct Care Worker experienced in providing emotional support to individuals with disabilities. Fluent in English, Portuguese, and Cabo Verdean Criolo, with strong skills in multitasking and organization. Focused on enhancing client experiences through effective communication and rapport building in diverse settings.
Overview
3
3
Languages
Work History
Direct Care Worker
Road to Responsibility
Plymouth, Massachusetts
2021 - 2023
- Supported individuals with daily living activities and personal care needs, enhancing their quality of life in day programs and residences.
- Assisted with meal preparation and organized recreational walks, promoting physical activity and social engagement for disabled clients.
- Established strong rapport with clients, creating a supportive and inclusive environment that encouraged participation and well-being.
- Demonstrated expertise in engaging effectively with diverse populations and addressing varying needs.
- Communicated fluently in English, Portuguese, and Cabo Verdean Criole to assist clients.
- Collaborated with team members to improve service delivery and client interaction.
- Leveraged multilingual capabilities to bridge communication gaps among clients and staff.
- Utilized strong customer service skills while working in retail, enhancing client satisfaction.
Customer Service Cashier
Vicente's Super Market
Brockton, Massachusetts
2018 - 2021
- Processed customer transactions accurately and efficiently at Vicente's Super Market.
- Handled cash and electronic payments securely during busy shifts.
- Welcomed customers warmly and provided friendly customer service.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Resolved customer complaints in a professional manner.
- Maintained a clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations daily.
- Responded to customer inquiries from customers regarding product availability or store locations.
Education
Bachelor of Science - Criminal Justice
Bridgewater State University
Bridgewater, MA05-2025
Skills
- Personal care assistance
- Client-centered approach
- Behavioral support
- Multilingual communication
- Effective communication
- Customer service
- Team collaboration
- Attention to detail
- Multitasking
- Conflict resolution
- Problem solving
- Empathy
- Decision support
Languages
English
Professional
Portuguese
Professional
Cabo Verdean criole
Professional
Timeline
Direct Care Worker
Road to Responsibility
2021 - 2023
Customer Service Cashier
Vicente's Super Market
2018 - 2021
Bachelor of Science - Criminal Justice
Bridgewater State University