Jira
NaCheema M. Thornton
Minneapolis,MN
Summary
Technical Business Analyst with 13+ years of experience spanning quality engineering and application analysis within enterprise software environments. Skilled at facilitating stakeholder discussions, gathering requirements, and translating business needs into clear technical solutions. Experienced working within Agile and Waterfall model delivery models across workforce management, hospitality, and government web platforms. Known for bridging business and technology teams to drive successful project outcomes.
Overview
12
12
years of professional experience
Work History
SENIOR APPLICATION ANALYST
DELOITTE
Minneapolis, MN
01.2024 - Current
- Facilitate stakeholder discussions to gather and document business requirements for client applications.
- Translate business objectives into functional requirements and user stories for development teams.
- Collaborate with cross-functional teams including developers, testers, and product stakeholders to ensure alignment between business needs and system solutions.
- Analyze application data and system behavior using to support operational improvements and system enhancements.
- Document workflows and system processes to support application improvements and future development efforts.
- Coordinate User Acceptance Testing activities to ensure new functionality meets business expectations.
- Streamlined application processes, reducing response times and increasing user satisfaction rates.
- Established a reputation as a trusted advisor to both colleagues and clients, consistently delivering high-quality solutions on time and within budget.
SENIOR QUALITY ENGINEER
DETROIT LABS
Detroit, MI
04.2019 - 03.2023
- Led testing efforts for web applications across multiple client projects.
- Partnered with product owners and business analysts to clarify requirements and define testable acceptance criteria.
- Developed comprehensive test plans and executed functional and regression testing for web platforms.
- Supported Agile delivery teams through sprint cycles, defect tracking, and release validation.
- Performed backend data validation using SQL queries to verify system functionality and data accuracy.
- Documented defects and supported resolution through Jira.
QUALITY ASSURANCE ANALYST II
WORKFORCE SOFTWARE
Livonia, MI
09.2014 - 03.2019
- Performed testing and validation for applications supporting time and attendance systems.
- Partnered with analysts and developers to validate requirements and ensure system functionality met business expectations.
- Executed regression and functional testing across application releases.
Education
Bachelor of Science - Computer Information Systems
SAGINAW VALLEY STATE UNIVERSITY
Saginaw, MI04-2014
Skills
- Requirements gathering & documentation
- Stakeholder interviews and workshops
- Business process analysis & workflow mapping
- User stories & acceptance criteria
- Functional and Business requirements documentation
- System integration testing
- User Acceptance Testing
- Regression Testing
Websites
Software
Confluence
TestRail
SQL (basic)
Timeline
SENIOR APPLICATION ANALYST
DELOITTE
01.2024 - Current
SENIOR QUALITY ENGINEER
DETROIT LABS
04.2019 - 03.2023
QUALITY ASSURANCE ANALYST II
WORKFORCE SOFTWARE
09.2014 - 03.2019
Bachelor of Science - Computer Information Systems
SAGINAW VALLEY STATE UNIVERSITY