NACRETIA LETISE LEMONS
Troy,USA
Summary
Motivated and passionate Clinical Mental Health master's student with over 20 years of diverse leadership experience. Eager to leverage strong interpersonal skills and a deep understanding of client’s needs to make a positive impact in a clinical environment. Committed to fostering mental well-being and personal development while seeking opportunities for professional growth and stability in the mental health field.
Overview
17
17
years of professional experience
Work History
Business Owner, Hair Stylist
Always Stay Pretty Beauty Spa
06.2015 - Current
- Foster a welcoming and supportive environment for clients, encouraging open communication about their hair care needs and personal style preferences
- Utilize active listening skills to understand clients’ concerns and provide tailored recommendations that enhance their self-image and confidence
- Build strong, trusting relationships with clients, offering not only hair services but also emotional support and guidance during their visits
- Educate clients on hair care routines and products, empowering them with knowledge to maintain their style and health at home
- Maintain a focus on client satisfaction, adapting services based on feedback to ensure a positive and affirming experience
Contact Center Representative - Servicing Support
Flagstar Bank
12.2016 - 12.2022
- Provide exceptional customer service by addressing inquiries related to loans, including payment information and online support
- Document customer interactions accurately to ensure timely resolution of issues
- Cross-sell basic products and services while maintaining a high level of customer satisfaction
Business Owner
Letise Collections, LLC
11.2007 - 04.2015
- Created a welcoming atmosphere that encourages clients to express their personal style and fashion preferences, fostering an environment of self-discovery and confidence
- Engaged with clients through active listening to understand their individual needs and concerns, offering personalized fashion advice to help them feel empowered in their choices
- Organized events and fashion shows that not only showcased products but also built community connections, allowing clients to feel a sense of belonging and support
- Developed strong relationships with clients, serving as a trusted advisor on fashion trends and styles, which contributed to long-term loyalty and satisfaction
- Implemented employee training programs that emphasized the importance of empathy and customer engagement, ensuring that all team members provided a supportive and positive shopping experience
Education
Masters - Clinical Mental Health
Walden University
Minneapolis, MN08-2025
Bachelor of Science - Psychology
Central Michigan University
Mt. Pleasant, MI01.2020
Associate of Art - Foundations of Business
University of Phoenix
Southfield, MI01.2010
Skills
- Ambitious
- Confident
- Detail Oriented
- Organized
- Dependable
- Hard-Working
- Positive Attitude
- Self-Motivated
- Team Oriented
- Time Efficient
References
Available upon request.
Certificationsorganizations
- The National Honors of Leadership & Success, Miami, FL, 2024
- Entrepreneur Bootcamp & Certification Program, National Entrepreneurs Association & Comerica Bank, Southfield, MI, 2024
Timeline
Contact Center Representative - Servicing Support
Flagstar Bank
12.2016 - 12.2022
Business Owner, Hair Stylist
Always Stay Pretty Beauty Spa
06.2015 - Current
Business Owner
Letise Collections, LLC
11.2007 - 04.2015
Bachelor of Science - Psychology
Central Michigan University
Associate of Art - Foundations of Business
University of Phoenix
Masters - Clinical Mental Health
Walden University
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