Nada Farhin

Dutch Bros

11.2022 - 06.2024

Maintained a clean and organized workspace for optimal productivity and safety.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Operated espresso machines and commercial coffee brewers to create beverages.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Cleaned counters, machines, utensils, and seating areas daily.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Controlled line and crowd with quick, efficient service.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Maintained regular and consistent attendance and punctuality.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Summary