Nada Joseph
Elk Grove,CA
Summary
Recently certified with foundational knowledge in Phlebotomy and hands-on experience gained through 40 hours of externship and great success in venipuncture and capillary draws. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Instacart Shopper
Instacart
10.2020 - 09.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
Personal Caregiver
Family
03.2018 - 12.2018
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Sales Manager
Metro by T-Mobile
05.2013 - 03.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
Customer Service Representative
No Limit Wireless
03.2011 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Certified Phlebotomy Technician - Phlebotomy
CALRegional
Elk Grove, CA11-2024
Futuro Health Scholar - Human Touch Healthcare
Futuro Health
Sacramento, CA07-2024
High School Diploma -
Franklin High School
Elk Grove, CA05-2009
Skills
- Venipuncture and capillary puncture
- Patient preparation
- Specimen handling
- Patient Communication
- Order of draw mastery
- Time management abilities
- Customer Service
- Data Entry
- Emotional Intelligence
- Empathy and Compassion
- Teamwork and Collaboration
- Problem-Solving
Certification
- Certified Phlebotomy Techinician (CPT) - American Medical Certification Association (AMCA).
- Basic Life Support Certification (CPR and AED) - American Heart Association
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Instacart Shopper
Instacart
10.2020 - 09.2023
Personal Caregiver
Family
03.2018 - 12.2018
Sales Manager
Metro by T-Mobile
05.2013 - 03.2018
Customer Service Representative
No Limit Wireless
03.2011 - 01.2013
Certified Phlebotomy Technician - Phlebotomy
CALRegional
Futuro Health Scholar - Human Touch Healthcare
Futuro Health
High School Diploma -
Franklin High School
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