Nadean Hawkes
Summary
Dynamic and results-driven Executive Assistant with over 10 years of comprehensive experience in providing exceptional administrative support within both healthcare and franchise settings. Proven expertise in streamlining operations, enhancing efficiencies, and managing multifaceted projects. Adept at utilizing advanced technologies and software to optimize workflow and facilitate seamless communication.
Overview
13
13
years of professional experience
Work History
Executive Assistant / HR Specialist
JSB VENTURES LLC
03.2021 - Current
- Deliver comprehensive administrative support to the Owner, VP, and Director of Operations across 24 retail locations, ensuring smooth business operations through effective event planning, travel coordination, and payroll administration
- Oversee the verification of weekly payroll and employee benefits for a workforce exceeding 300 individuals, ensuring compliance with legal and organizational standards
- Facilitate bi-weekly onboarding and payroll integration for new hires, meticulously managing documentation to guarantee accuracy and legal compliance
- Assist in the strategic establishment of new locations, coordinating repairs and vendor communications to ensure operational readiness
- Manage invoicing processes and maintain open lines of communication with the owner regarding financial discrepancies or issues
- Serve as a primary point of contact for employee inquiries, fostering a supportive environment and addressing concerns in a timely manner
- Ensure compliance with legal food permits for all locations and efficiently process customer refund requests
Senior Patient Benefits Representative
ARIZONA STATE UROLOGICAL INSTITUTE
10.2018 - 03.2021
- Advanced from Insurance Specialist II to Senior Patient Benefits Representative, responsible for educating patients on insurance coverage and financial obligations while ensuring accurate processing of claims
- Initiated comprehensive financial assessments for patients, providing guidance on assistance programs and managing insurance eligibility updates in Prognocis
- Collaborated with clinical teams to secure pre-authorizations and referral approvals, enhancing patient experience and operational efficiency
Insurance Specialist II
ARIZONA STATE UROLOGICAL INSTITUTE
10.2018 - 10.2019
- Monitored delinquent accounts, executed collection duties, and resolved claim issues through detailed reconciliation processes
- Engaged with third-party payors to expedite claim processing and maximize reimbursement, adhering to HIPAA regulations throughout all transactions
Code Capture Administrator
IRONWOOD CANCER AND RESEARCH
04.2019 - 07.2019
- Ensured accurate charge posting and billing processes, collaborating with clinical staff to resolve discrepancies in coding and documentation
Patient Assistance Coordinator
IRONWOOD CANCER AND RESEARCH
12.2016 - 03.2018
- Streamlined patient claims processes by coordinating with drug and copay programs, ensuring timely access to medications and financial support
Benefit Coordinator I
IRONWOOD CANCER AND RESEARCH
03.2013 - 12.2016
- Facilitated communication between patients and insurance carriers, verifying coverage and managing pre-treatment financial assessments
Accounts Receivable/Collections
ACOM MEDICAL BILLING
07.2012 - 02.2013
- Managed accounts receivable for major medical accounts, ensuring compliance with payment processes and maintaining accurate financial records
Education
High School Diploma -
SOUTHWEST HIGH SCHOOL
San Antonio, TXCertificate - Medical Insurance Billing & Coding
ALLEN SCHOOL
Phoenix, AZ07.2011
Skills
- Executive Support & Administration
- Project Management & Coordination
- Payroll & Benefits Administration
- Vendor & Contract Management
- Communication & Interpersonal Skills
- Proficient in MS Office Suite
- Proficient in G-Suite
- Proficient in Social Media
- Proficient in ChatGBT
- Proficient in AI
- Proficient in QuickBooks
- Proficient in NDA’s
Timeline
Executive Assistant / HR Specialist
JSB VENTURES LLC
03.2021 - Current
Code Capture Administrator
IRONWOOD CANCER AND RESEARCH
04.2019 - 07.2019
Senior Patient Benefits Representative
ARIZONA STATE UROLOGICAL INSTITUTE
10.2018 - 03.2021
Insurance Specialist II
ARIZONA STATE UROLOGICAL INSTITUTE
10.2018 - 10.2019
Patient Assistance Coordinator
IRONWOOD CANCER AND RESEARCH
12.2016 - 03.2018
Benefit Coordinator I
IRONWOOD CANCER AND RESEARCH
03.2013 - 12.2016
Accounts Receivable/Collections
ACOM MEDICAL BILLING
07.2012 - 02.2013
High School Diploma -
SOUTHWEST HIGH SCHOOL
Certificate - Medical Insurance Billing & Coding
ALLEN SCHOOL
Similar Profiles
Raymond GraneyRaymond Graney
Owner/Operator Jimmy John's at JSB Ventures LLCOwner/Operator Jimmy John's at JSB Ventures LLC
Jesse GreenbergJesse Greenberg
Associate Asset Management at JSB Equities, LLCAssociate Asset Management at JSB Equities, LLC
Kevin WoodleyKevin Woodley
Entrepreneur & Founder at KCW Ventures LLC, Sunshine Real Estate Strategies LLCEntrepreneur & Founder at KCW Ventures LLC, Sunshine Real Estate Strategies LLC