NADEAN WILLIAMS
Ames
Summary
Dynamic veterinary office manager with five years of comprehensive experience in the veterinary field, dedicated to enhancing operational efficiency and patient care. Proven track record in streamlining office procedures, managing diverse teams, and implementing effective client communication strategies that foster strong relationships. Skilled in leveraging social media platforms to elevate client engagement and satisfaction while consistently maintaining high service delivery standards and ensuring compliance with industry regulations. Prepared to drive success through a commitment to streamlined processes and quality patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Veterinary Client Service Manager
Pet Medical Center
Ames
10.2024 - Current
- Directed operations for a high-volume veterinary practice serving 45–60 patients daily, improving workflow efficiency and increasing client satisfaction scores by 15%.
- Reduced supply costs by 10% through strategic inventory oversight and vendor negotiations while maintaining full regulatory compliance.
- Drove a 12% increase in client retention through targeted engagement initiatives and service excellence standards.
- Led and developed a team of 13+ staff members, improving productivity and reducing onboarding time through structured training and performance coaching.
Veterinary Technician
Prairie View Animal Hospital
Grimes
11.2021 - 10.2024
- Supported 10+ surgical procedures weekly with advanced anesthesia monitoring, precise patient preparation, and post-operative recovery management, maintaining strict safety and Fear Free handling standards.
- Delivered comprehensive clinical care to 20–30 patients daily, administering treatments, vaccines, radiographs, and in-house diagnostics with accurate medical documentation.
- Strengthened clinical efficiency by proactively managing treatment flow and medical inventory, reducing supply gaps and ensuring uninterrupted patient care.
Veterinary Client Care Advocate
Ashworth Road Animal Hospital
West Des Moines
10.2020 - 11.2021
- Directed high-volume client communications and scheduling operations, optimizing provider productivity while delivering compassionate, service-focused support.
- Managed medical records, financial transactions, and daily reconciliation with accuracy and strict attention to compliance standards.
- Supported inventory control and drove product/service adoption through consultative client engagement, contributing to revenue growth and operational efficiency.
Barista
Starbucks
Des Moines
04.2017 - 11.2021
- Operated a point-of-sale (POS) system, processed cash and credit transactions accurately, and managed daily cash reconciliation.
- Managed daily operations, including inventory control, cash management, and staff scheduling, to maximize efficiency and profitability.
- Trained and mentored new baristas on beverage preparation, customer service standards, and operational procedures, leading to a 15% increase in team efficiency.
- Developed and implemented strategies to improve customer satisfaction.
Education
High School Diploma -
Waukee Community High School
Waukee04.2020
Associate of Applied Science - Veterinary Technology
Penn Foster College
Scottsdale, AZ05.2026
Skills
- Proficient in office technology
- Financial analysis
- Strategic decision making
- Proficient in verbal and written communication
- Practice operations management
- Customer retention
Certification
- Fear Free Veterinary Professional, Fear Free
- Cat Friendly Veterinary Professional, Cat Friendly Homes
- Cat Friendly Clinic Advocate, Pet Medical Center
- RECOVER Certified Rescuer in Basic and Advanced Life Support, RECOVER Initiative
Internships
- Emergency and Intensive Care Unit at BluePearl Pet Hospital, Des Moines Nov 2022
- Equine & Large Animal ICU at Iowa State University Large Animal Hospital, Ames Oct 2025
Timeline
Veterinary Client Service Manager
Pet Medical Center
10.2024 - Current
Veterinary Technician
Prairie View Animal Hospital
11.2021 - 10.2024
Veterinary Client Care Advocate
Ashworth Road Animal Hospital
10.2020 - 11.2021
Barista
Starbucks
04.2017 - 11.2021
High School Diploma -
Waukee Community High School
Associate of Applied Science - Veterinary Technology
Penn Foster College