NADEGE L. ALEXANDRE
Tamarac,USA
Summary
- Results-driven professional with 12 years of management experience and 20 years in customer service. Self motivated committed, and dedicated to excellence and meeting goals. Expertise in organization, team collaboration, and training development. Achieved operational goals while delivering outstanding customer service. Bilingual in English and Haitian Creole, facilitating effective communication in diverse settings.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Driver License Examiner
Division of Motorist Services
Lauderdale Lakes, FL
03.2019 - Current
- Delivered professional customer service while assessing driver eligibility and compliance requirements.
- Administered driving and vision tests, issuing licenses and verifying document authenticity for accuracy.
- Managed front desk operations, including payment collection and customer assistance.
- Facilitated effective internal communication to enhance operational efficiency.
- Captured fingerprints for background checks for commercial hazmat drivers and FDOT employment.
- Mentored new staff in operational standards, fostering a thorough grasp of driver license examination duties.
- Worked cohesively with colleagues to enhance the accuracy and efficiency of license examinations.
General Manager/Customer Service/Field Trainer
Racetrac Petroleum Inc.
Fort Lauderdale, USA
07.2005 - 12.2018
- Supervised staff of 10 to 15 per shift, ensuring productivity and teamwork.
- Trained new associates and developed existing staff for promotions.
- Resolved operational challenges promptly to maintain workflow efficiency.
- Verified and balanced cash receipts at shift end, minimizing discrepancies.
- Provided comprehensive customer service support to help desk, including order management and issue resolution.
- Conducted inventory checks, coordinated goods receipt, and managed vendor relationships to ensure stock availability.
- Processed vendor payments accurately by entering invoices in a timely manner.
- Generated closing reports at shift end to document total margin and performance metrics.
Service Clerk
Winn Dixie Supermarket
Hallandale, USA
06.2004 - 07.2005
- Operated cash register, accurately computing and recording total sales.
- Balanced cash received with sales at end of each shift.
- Trained new employees on register operations and customer service protocols.
- Adjusted cash register for discrepancies during daily transactions.
- Processed money transfer services through Western Union, ensuring accuracy and compliance with company policies.
- Handled money orders efficiently while maintaining strict adherence to financial procedures.
- Delivered professional and courteous customer service to enhance client satisfaction and loyalty.
Education
Associate of Science Degree - EMS
City College
Fort Lauderdale, FL06-2011
Associate of Science Degree - Allied Health / Medical Assistant
City College
Fort Lauderdale, FL06-2006
High School Diploma -
Hallandale High School
Hallandale, FL06-2002
Skills
- Lab training
- Clinical skills
- IV skills
- Vitals monitoring
- EKG taking
- Customer service skills
- Patient assessments
- ACLS Algorithms
- CPR Algorithms
- Active listening
- Dependable and responsible
- Decision-making
- Critical thinking
- Operational efficiency
- Regulatory compliance
- Customer service
Languages
- English, Fluent
- Haitian Creole, Fluent
Certificates Licensure
- EMT
- CPR
- ACLS
Accomplishments
- Examiner of the month award
- Certificate of Achievement
- International Driver Examiner Certification
- Ambassador Appreciation
- CPR certified
Certification
- Associates Degree in EMS
- Associates Degree in Allied Health
References
References available upon request.
Timeline
Driver License Examiner
Division of Motorist Services
03.2019 - Current
General Manager/Customer Service/Field Trainer
Racetrac Petroleum Inc.
07.2005 - 12.2018
Service Clerk
Winn Dixie Supermarket
06.2004 - 07.2005
Associate of Science Degree - EMS
City College
Associate of Science Degree - Allied Health / Medical Assistant
City College
High School Diploma -
Hallandale High School