NADEGE MBAYO
Assurant
Irving,Texas
4
Languages
8
years of professional experience
Results-oriented client service professional with a strong background in delivering exceptional support and fostering lasting client relationships. Skilled in conflict resolution and problem-solving, effectively addressing evolving client needs. Proven ability to collaborate with teams in fast-paced environments, ensuring positive outcomes and high levels of client satisfaction.
Work History
Associate Material Processor
9 Months- Received, inspected, and sorted mobile devices to meet accuracy and quality standards, ensuring operational reliability.
- Utilized inventory management systems to track assets, conduct quality checks, clean and sanitize devices, perform data wiping, and apply labeling, supporting a fast-paced, safety-focused environment.
- Provided leadership coverage in absence of two departmental leads since February 2026, adapting to transitions and guiding team operations effectively.
Package Handler
4 Months- Unloaded, scanned, and sorted diverse packages from trailers and conveyor systems, ensuring smooth workflow in high-volume warehouse
- Operated handheld scanning devices to track shipments and ensure inventory accuracy
- Operated material handling equipment to efficiently move packages within warehouse environment.
- Sorted and organized incoming shipments to optimize retrieval processes.
- Maintained accurate inventory records using warehouse management systems.
Logistics Team Leader
1 Year 1 Month- Brought together and grew team from 50 to 100, fostering environment of innovation and talent development.
- Design and roll out large-scale continuous improvement initiatives, relying on your expertise and in-depth data analysis.
- Designed and rolled out large-scale continuous improvement initiatives, leveraging expertise and data analysis to enhance operations.
- Bring together and grow a team from 50 to 100 people, creating an environment where innovation and talent development are at the heart of your management.
- Operated handheld scanning devices to ensure accurate tracking of shipments. to accurately track shipments and maintain inventory accuracy
Medical assistant
1 Year 7 Months- Assess client needs through active listening and provide reassurance by clearly understanding and addressing requests
- Analyzed situations and recommended solutions aligned with contractual guidelines and service standards to enhance service delivery
- Coordinate and implement required actions by leveraging a network of service providers and external partners
- Monitored service delivery to ensure smooth operations and uphold high-quality standards, contributing to client satisfaction
- Prepared detailed reports and processed documentation to facilitate accurate and timely case resolution, supporting operational efficiency
Customer Service Representative
1 Year 11 Months- Facilitated customer satisfaction through proactive communication and resolution of issues.
- Oversaw inquiries and complaints, ensuring prompt resolution to elevate customer satisfaction.
- Coordinated efforts with diverse teams to optimize service workflows and boost operational efficiency.
- Conducted onboarding workshops for new representatives, focusing on company policies, operational systems, and effective customer engagement techniques.
Bilingual recruiter
1 Year 7 Months- Lead pre-screening interviews by evaluating candidate experience, career objectives, and alignment with position requirements
- Managed high-volume candidate communications via Diabolocom platform, enhancing candidate engagement and overall experience
- Manage high-volume inbound and outbound candidate communications via the Diabolocom platform, ensuring professional and engaging candidate experience
- Assessed candidate qualifications through comprehensive evaluations of English and French language proficiency to ensure alignment with role requirements
- Coordinated and scheduled final-stage interviews with recruiters, leveraging integrated systems (SAM and TeamUp) to streamline hiring process
- Maintain data accuracy by verifying, updating, and managing candidate information and availability within internal systems (SAM)
Education
Master's Degree - Oil and Gas Engineering
Bachelor's Degree - Oil and Gas Engineering
Certificate - Ukrainian Language
High School Diploma
Skills
Computer proficiency
Inventory management
Quality assurance
Organizational skills
Data tracking
Collaborative team member
Multitasking
Concise communication
Active listening
Team leadership
LANGUAGES
English
French
Swahili
Ukrainian Language
Interests
Participating in fundraising events to support local charities
schools
or community projects.
Enjoy hobbies that combine physical activity with outdoor exploration.
Running
Tech enthusiast
passionate about exploring the latest advancements and innovations.
Gym Workouts
Blogging/Vlogging
Timeline
Associate Material Processor
Assurant
11.2025 - CurrentRead More
Package Handler
Amazon
06.2025 - 10.2025Read More
Logistics Team Leader
Amazon France
11.2023 - 12.2024Read More
Medical assistant
AWP FRANCE
03.2022 - 10.2023Read More
Customer Service Representative
Chronopost International
03.2020 - 02.2022Read More
Bilingual recruiter
MÔMJI
07.2018 - 02.2020Read More
ECAM
High School Diploma
Read More
TERNOPIL NATIONAL TECHNICAL UNIVERSITY
Certificate from Ukrainian Language
Read More
IVANO-FRANKIVS'K NATIONAL TECHNICAL UNIVERSITY OF OIL AND GAS (IFNTUOG)
Bachelor's Degree from Oil and Gas Engineering
Read More
IVANO-FRANKIVS'K NATIONAL TECHNICAL UNIVERSITY OF OIL AND GAS (IFNTUOG)
Master's Degree from Oil and Gas Engineering
Read More