Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Rhay

Vancouver,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Home Equity Loan Processor

First Technology Federal Credit Union
Hillsboro, OR
07.2015 - 07.2023
  • Entered loan information in Encompass platform and verified accuracy
  • Worked with borrowers to obtain documentation needed to clear underwriting conditions.
  • Reviewed title reports, payoffs, appraisals, hazard insurance and all supporting documentation required for standard compliance
  • Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
  • Maintained relationships with 3rd party vendors to obtain necessary documentation to clear loan closing requirements
  • Prepared approved files for closing and coordinated scheduling for completion of loan closing
  • Managed an average pipeline of 35-60 loans with funding an average of 45 per month to consistently hit production goals while maintaining accuracy

Dealer Services Representative

Exeter Finance Corporation
Portland , OR
06.2012 - 05.2015
  • Ensured new loan packages were processed and completed according to established policies and procedures
  • Obtained necessary information from customers to process and complete loan files
  • Examined documentation to ensure accuracy and compliance with existing underwriting guidelines
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.

Loan Funder

Credit Concepts
Clackamas, OR
12.2009 - 05.2012
  • Responsible for supporting the companies sales goals through good customer service, maintain quality relations with existing accounts, processing loan information for dealers.
  • Received contracts from dealers and fund the same day, if all necessary stipulations are obtained. If stipulations are missing, must notify dealer immediately and assist dealer in gathering missing stipulations.
  • Greeted customers and received payments for their auto loans
  • Fostered relationships with Auto Dealership to expand customer base and retain business

Real Estate Agent

Self-employed
Queen Creek, AZ
03.2002 - 10.2009
  • Managed real estate transactions from initiation to closing.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.

Education

Real estate License -

Arizona School of Real-estate
Scottsdale, AZ

Some College (No Degree) -

Clackamas Community College

Skills

  • Customer Service Excellence
  • Strong Analytical and Problem Solving Skills
  • Strong Work Ethic
  • Quality Control
  • Detail-Oriented
  • Inbound and Outbound Calling
  • Typing Proficiency
  • Proficient in Encompass
  • Strong technical skills including use of multiple computer programs, Microsoft Office products and Internet applications
  • Collaboration and Teamwork
  • Organization and Time Management
  • Data Entry Software
  • Computer Proficiency
  • Processing Documents

Timeline

Home Equity Loan Processor

First Technology Federal Credit Union
07.2015 - 07.2023

Dealer Services Representative

Exeter Finance Corporation
06.2012 - 05.2015

Loan Funder

Credit Concepts
12.2009 - 05.2012

Real Estate Agent

Self-employed
03.2002 - 10.2009

Real estate License -

Arizona School of Real-estate

Some College (No Degree) -

Clackamas Community College

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Cindy Rhay