AUBERIANA JONES
Jacksonville,US
Summary
Loan Processor with over 13 years of extensive expertise in loan and claims processing, relationship management, and team leadership. Proven track record in enhancing loan approval rates and streamlining processes through strong analytical and compliance skills. Aspiring to leverage skills in a dynamic environment to drive financial solutions and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Home Equity Loan Processor
Digital Risk
Jacksonville, FL
12.2024 - Current
- Processed home equity loan applications, ensuring compliance with company policies and regulatory requirements.
- Reviewed financial documents for accuracy, verifying borrower eligibility and creditworthiness.
- Coordinated with lenders and clients to gather necessary documentation, streamlining application workflow.
- Mentored junior processors, providing guidance on best practices and procedural adherence.
Loan Processor
LoanCare
Jacksonville, FL
12.2019 - 11.2024
- Review loan applications, ensuring accuracy and compliance, enhancing approval rates.
- Support clients in gathering documentation, streamlining the loan approval process.
- Manage credit and title reports, facilitating efficient loan processing.
- Ensure privacy protocols, safeguarding customer information.
- Coordinate with legal and financial entities, fostering seamless communication.
- Streamlined loan application review process, enhancing efficiency in documentation collection and management of credit and title reports.
- Fostered client relationships while maintaining strict privacy protocols, facilitating seamless communication between loan seekers and financial institutions.
- Partnered with legal professionals to ensure compliance, contributing to a higher rate of successful loan approvals for qualified applicants.
Mortgage Closer
PNC Bank
Jacksonville, FL
03.2017 - 12.2019
- Reviewed and analyzed loan documentation for accuracy and compliance with regulatory standards.
- Coordinated closing schedules with clients, real estate agents, and attorneys to ensure timely transactions.
- Verified final loan terms and conditions, ensuring alignment with borrower agreements.
- Managed post-closing processes, including document preparation and recording with government entities.
- Trained junior staff on closing procedures, enhancing team efficiency and knowledge retention.
Relationship Bank Associate
PNC Bank
01.2015 - 03.2017
- Manage relationships with 65+ banking customers, analyze client financial needs, identify appropriate financial solutions, and cross-selling banking products to achieve over 120% of monthly sales quota.
- Identify resolution to customer issues regarding overdraft, fraudulent charges, loan applications, fees, and overdue credit payments.
- Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.
- Prepare credit and financial in to streamline loans processing for mortgage, installment, and discount loan transactions.
Customer Service Lead
Publix
12.2011 - 12.2014
- Motivated teams by recognizing and rewarding excellence.
- Assisted with recruiting and hiring perspective candidates.
- Trained new employees on company customer service policies and service level standards.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Met and exceeded performance goals to support long-term company growth and market dominance.
Education
Associate Degree - Business Administration
Florida State College At Jacksonville
08.2018
Skills
- Loan Processing, Customer Service, Sales, Financial Analysis, Claims Processing, Relationship Management, Team Leadership, Training, Cash Handling
Timeline
Home Equity Loan Processor
Digital Risk
12.2024 - Current
Loan Processor
LoanCare
12.2019 - 11.2024
Mortgage Closer
PNC Bank
03.2017 - 12.2019
Relationship Bank Associate
PNC Bank
01.2015 - 03.2017
Customer Service Lead
Publix
12.2011 - 12.2014
Associate Degree - Business Administration
Florida State College At Jacksonville